Problem Ticket Expeditor (Chuyên Viên Xử Lý Đơn Hàng)

JOB OVERVIEW:

• When Medline branches receive shipments from vendors, if they find any discrepancies such as damage, shortages, or overages, they will create a report called a Problem Ticket to report the shipment discrepancies.

• The Problem Tickets team handles the investigation of the discrepancies reported in the Problem Tickets, coordinating, and resolving them efficiently and promptly.

CORE JOB RESPONSIBILITIES:

• Investigate the shipments’ discrepancy reported in the problem tickets, using multiple transactions on SAP system.

• Record the result on the SAP system.

• Correspond with vendors, update the shipments’ discrepancy and provide information.

• Develop relationship with the related parties such as vendors, buyers, warehouses and other internal departments in Medline to resolve problems.

• Other tasks as Supervisor’s assignment.

Yêu cầu công việc

1. Intermediate level skill of MS Word, MS Excel

2. Proficient in English reading and writing skills

3. Hard-working, motivated, exceptional communication skills, able to work independently

4. Statistic and analysis skills

5. Bachelor’s degree or equivalent.

6. Experience with SAP system and Zendesk

7. Three years’ experience in logistics, merchandiser, customer services or purchasing field at least.

Quyền lợi

• Thưởng: 13th Monthly Salary, Full paid for Social Insurance, Medical Insurance, Competitive salary and Bonus
• Cơ hội du lịch: Travel opportunities
• Hoạt động nhóm: Company/Team outing trip, Annual Party