Operations & Customer Relationship Manager (English and Chinese, $2000, ID21176)

Customer Relationship & NPI:Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
Demand & Fulfillment:Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
Inventory & Planning:Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
Financial Oversight:Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
Operational Excellence:Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
Risk & Issue Resolution:Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
Market Intelligence:Collect and analyze market data to provide actionable insights for business growth.
Collaboration:Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
Communication:Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.
Yêu cầu công việc
Male/Female, 33-40 years oldBachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.3+ yearsin an operational or customer service-focused position.5+ yearsin a management/leadership role.
Hands-on Leadership:A strong "on-the-ground" mentality with a focus on daily operational monitoring.
Problem Solving:Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.
Communication:Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
Language: Good at Chinese.
English proficiency equivalent toTOEIC 780or higher
Quyền lợi được hưởng
Tham gia BHXH, BHYT, BHNTNghỉ phép nămNghỉ lễ, Tết, nghỉ việc riêng theo quy địnhChế độ thai sản, ốm đau, tai nạn lao độngTrang thiết bị làm việc