Operation & Customer Service Executive

• Receive booking requests from customers and overseas agents.

• Check vessel/flight schedules and secure bookings with carriers.

• Coordinate with customers, shippers, carriers, and overseas agents to ensure shipments are arranged on schedule.

• Monitor cargo readiness and follow up shipment progress until completion.

• Prepare and verify shipping documents, including Bill of Lading (B/L), Air Waybill (AWB), Shipping Instruction (SI), VGM, Debit Note, and other related documents.

• Send booking confirmation, pre-alert, shipping documents, and shipment updates to customers and overseas agents.

• Handle customer inquiries and resolve shipment-related issues in a timely manner.

• Coordinate with the Accounting Department regarding billing, payment collection, and supplier payments.

• Ensure Original Bill release or Telex Release after payment is completed.

• Accurately input and maintain shipment information, customer data, buying/selling rates, costs, and operational milestones in the company system.

• Verify the accuracy and completeness of operational data to ensure compliance with company SOP and customer requirements.

• Proactively monitor shipment status and promptly communicate any schedule changes or exceptions to customers.

• Build and maintain good relationships with customers, carriers, and overseas agents.

• Support process improvement initiatives and perform other duties assigned by the Manager.

Yêu cầu công việc

• At least 3 years of experience working as Operation staff at Freight Forwarders, esp. handle Ocean/AIR export to USA, EU, LATIN.

• Willing to learn, with a team-oriented mindset and a sense of responsibility.

• Fluent in English and good Computer skill.

• Willing work overtime and hardworking

Quyền lợi

• Thưởng: Attractive salary and promotion opportunities
• Chăm sóc sức khoẻ: Social, Health, Unemployment insurance follow Viet Nam Law.
• Đào tạo: Opportunity to have training program and promotion
• Hoạt động nhóm: Opportunity to work in a professional and friendly environment
• Khác: Salary depends on experience and ability of candidate.
  Stable, international and friendly working environment.