Operation Audit Leader

I. POSITION OBJECTIVE:

Execute operational audits across stores to ensure compliance with operational standards, identify improvement opportunities, and support continuous operational excellence through effective follow-up and coaching.

II. FUNCTIONS AND RESPONSIBILITIES

1. Execute Store Audits

• Conduct scheduled and surprise audits covering:

• SOP implementation

• Customer service

• Cash management

• Inventory accuracy

• Merchandising compliance

• Promotion execution

• Hygiene & safety

• Pharmacy operational standards

• Documentation compliance

2. Audit Reporting

• Prepare audit reports.

• Document findings and evidence.

• Classify audit issues by severity.

• Recommend corrective actions. Merchandising execution

3. Corrective Action Follow-up

• Monitor action plans.

• Verify issue closure.

• Conduct re-audits where necessary.

• Escalate overdue corrective actions

4. Operational Analysis

• Analyze audit trends.

• Identify recurring issues.

• Support development of audit scorecards.

• Provide operational improvement recommendations.

5. Team Coordination

• Coordinate audit schedules.

• Support Manager in audit planning.

• Mentor Operation Auditors.

• Ensure audit documentation quality.

1. Education

Yêu cầu công việc

1. Education

• Bachelor's Degree in Pharmacy, Business Administration, Economics, or other related fields

2. Experience

• 4–6 years in Retail Operations, Store Management, Pharmacy Operations, QA, or Operational Audit.

• At least 1–2 years leading a small team is preferred

3. Technical Skills

A. Professional Knowledge

• Retail operational knowledge.

• SOP auditing.

• Root cause analysis.

• Microsoft Office proficiency.

• Report writing.

• Data analysis.

B. Business & Leadership Skills

• Leadership

• Communication

• Coaching

• Planning

• Problem solving

• Detail orientation

4. Personal Qualities

• Honest and objective.

• Strong observation skills.

• High accountability.

• Able to work under pressure.

• Willing to travel frequently.

5. Foreign Language

• English communication is preferred

Quyền lợi

• Thưởng: Lương thưởng cạnh tranh
• Nghỉ phép có lương: 12 ngày phép năm và 12 ngày phép lễ
• Đào tạo: Cơ hội đào tạo chuyên sâu