Ocean Operation Coordinator (Chinese Speaking)

* Purpose & general responsibilities of the position:

The position of Ocean Operation Coordinator at [JTT Vietnam] responsible for overseeing and coordinating the end-to-end logistics of ocean freight shipments to ensure timely, cost-effective, and efficient transportation of goods. This role involves close collaboration with carriers, freight forwarders, customs brokers, and internal stakeholders to manage documentation, track shipments, resolve operational issues, and maintain compliance with international trade regulations.

* Specific responsibilities of the position:

1. Shipment Coordination:

- Plan, schedule, and monitor ocean freight shipments, ensuring alignment with customer requirements and company objectives.

- Communicate with shipping lines, NVOCCs and port terminals to secure bookings and space allocation.

- Track vessel schedules, container movements, and transit times to mitigate delays.

2. Documentation & Compliance:

- Prepare and review shipping documents (e.g., Bills of Lading, Commercial Invoices, Packing Lists, Certificates of Origin).

- Ensure compliance with international trade laws, customs regulations (e.g., INCOTERMS), and hazardous materials (HAZMAT) guidelines.

- Liaise with customs brokers for smooth clearance processes.

3. Customer & Vendor Management:

- Serve as the primary point of contact for clients, suppliers, and logistics partners regarding shipment status and issue resolution.

- Negotiate freight rates and service terms with carriers and third-party vendors.

4. Problem Solving & Risk Mitigation:

- Proactively identify operational bottlenecks (e.g., port congestion, demurrage/detention risks) and implement corrective actions.

- Handle claims for cargo damage, delays, or discrepancies in collaboration with insurance providers.

5. Data & Reporting:

- Maintain accurate records in logistics management systems.

- Generate reports on shipment performance, costs, and KPIs for management review.

Yêu cầu công việc

• Good communication skills in English and Vietnamese, Chinese speakers are preferred

• Bachelor's Degree and above

• At least 2 years of ocean freight operations, freight forwarding, or global logistics.

• Excellent organizational, communication, and problem-solving skills.

• Strong knowledge of ocean shipping practices, INCOTERMS, and customs procedures.

• Ability to work under pressure in a fast-paced environment.

• Willingness to learn & accept challenges. Excellent decision-making and problem-solving skills, able to make quick decisions in a complex and changing market environment.

• Proactive and passionate working attitude in driving things forward. Strong learning and innovation skills, able to continuously learn and improve.

• Ability for comprehensive understanding. Passionate and proactive in work, willing to contribute to the development of the company.

• Professional, honest and trustworthy.

Quyền lợi

• Chăm sóc sức khoẻ: Annual Health check
• Nghỉ phép có lương: 12 days AL/ year
• Đào tạo: HQ Training