Nhân Viên Lễ Tân - Oakwood Residence Saigon

SUMMARY:
The Customer Service Representative assists customers with inquiries, resolves complaints, provides information about products and services, and processes customer check-ins and check-outs while delivering excellent customer service to ensure the best possible experience for all guests.
Responsibilities:
Welcome and greet guests warmly and professionally, addressing them by name whenever possible.
Handle guests check-in and check-out procedures accurately, efficiently, and courteously.
Issue room keys in accordance with established security procedures and policies.
Coordinate with Housekeeping, Engineering, Security, and other departments to ensure guests’ needs are met promptly.
Follow company procedures and customer service standards.
Report guest feedback, complaints, and unusual incidents to management in a timely manner.
Process cash transactions, billing, and daily financial reconciliations accurately.
Safeguard the security, privacy, and confidentiality of resident information.
Respond promptly and professionally to all guest concerns, inquiries, and complaints.
Maintain cleanliness, organization, and professionalism in all work-related areas during and between tasks.
Work flexible shifts as required by operational needs.
Ensure smooth shift transitions by properly endorsing and following up on pending tasks and important information.
Develop and maintain strong knowledge of the Ascott Star Rewards program to effectively assist and engage guests.
Perform other duties and functions as may be assigned by the Front Office Manager and Duty Manager or Front Office Supervisor from time to time.
Participate in any Front Office initiatives and projects.
Perform any ad-hoc duties assigned.
Bachelor’s degree in Hospitality Management or related field.
Minimum 1–2 years of experience in Front Office or hotel operations.
Previous experience in a hotel front office or similar customer service role
Good command of English is required; Additional language is an asset
Exceptional interpersonal skills including communicating, listening, and coaching
Ability to remain calm and courteous in demanding situations
Able to work weekends and public holidays as required.
Capacity to read situations, understand environments and respond accordingly
Someone who is a good team player, honest, details oriented, neat and tidy
Ngành nghề: Dịch vụ khách hàng, Hành chính / Thư ký, Nhà hàng / Khách sạn
Kinh nghiệm: Không yêu cầu
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh