Giám Sát Lễ Tân - Citadines Central Binh Duong

This position is based in Binh Duong.
• Supervise daily reception operations, including check-ins, check-outs, and handling guest inquiries
• Ensure accurate guest billing and charges for services
• Manage room assignments to support smooth operational flow
• Lead, train, and motivate reception team members
• Monitor staff performance and provide constructive feedback
• Maintain a neat, organized, and professional front desk environment
• Deliver exceptional guest service to ensure a positive guest experience
• Address guest inquiries, complaints, and special requests in a timely and professional manner
• Collaborate with Housekeeping, Engineering, Security, and other departments to meet guest needs
• Handle cash transactions, billing processes, and daily reconciliations
• Ensure the safety, security, and confidentiality of guest information
• Conduct regular performance evaluations for front desk staff
• Enforce the policies, procedures, and service standards
• Foster a positive, collaborative, and team-oriented work environment
• Develop a strong understanding of the Ascott Star Rewards program and ensure timely updates and alignment following the Cluster
• Perform other duties and functions as may be assigned by the Front Office Manager and Duty Manager from time to time.
• Participate in any Guest Service initiatives and projects.
• Perform any ad-hoc duties assigned.
Bachelor Degree/Diploma in Hospitality Management.
Experience: At least 2 years relevant experience in the hospitality industry with 1 year in a supervisor role
English communication skills (Chinese is a plus)
KNOWLEDGE, SKILLS AND ABILITY
Possess good public relations and presentation skills.
Customer oriented attitude and pleasant disposition is essential.
Must possess knowledge of PC software
Good English communication skills (written and verbal).
Resourceful and able to work independently.
Ngành nghề: Nhà hàng / Khách sạn, Du lịch, Bán hàng / Kinh doanh
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Bình Dương, Hồ Chí Minh

Yêu cầu công việc

Bachelor Degree/Diploma in Hospitality Management.
Experience: At least 2 years relevant experience in the hospitality industry with 1 year in a supervisor role
English communication skills (Chinese is a plus)
KNOWLEDGE, SKILLS AND ABILITY
Possess good public relations and presentation skills.
Customer oriented attitude and pleasant disposition is essential.
Must possess knowledge of PC software
Good English communication skills (written and verbal).
Resourceful and able to work independently.