MES Engineer

1. Job Summary

As the Vietnam-based MES Engineer, you will serve as a key technical and collaborative bridge between China MES team and the Vietnam factory. You will work closely with the China IT team to ensure the stable and efficient operation of the MES system deployed from China at the Vietnam plant. Your role involves providing frontline operational support, troubleshooting on-site issues, and delivering user training to support the factory’s digital production goals. This position requires excellent cross-cultural communication skills, technical execution ability, and proactive collaboration.

2. Key Responsibilities

• Frontline MES Operation & Support (Core Responsibility)

o Responsible for daily monitoring, troubleshooting, and timely resolution of MES

system issues at the Vietnam factory to ensure uninterrupted production.

o Serve as the first point of contact for MES-related operational issues and

troubleshooting requests from local users (production, quality, materials, etc.).

o Perform routine maintenance tasks such as system checks, data backups, and access

configuration under the remote guidance of the IT team.

• HQ-Local Collaboration & Execution

o Maintain close communication with the China MES team, regularly participate in

technical meetings, and provide updates on operational status, issue logs, and

improvement needs.

o Accurately understand and execute MES operational standards, procedures, and

upgrade plans defined by HQ to ensure alignment between the Vietnam factory and HQ

standards.

o Assist the HQ team in new feature testing, data collection, and on-site validation at the

Vietnam factory.

• On-site Issue Resolution & Process Optimization

o Work closely on the production floor to quickly identify MES anomalies caused by

operations, network, hardware, or data issues, and coordinate local resources for

resolution.

o Gather Vietnam factory-specific business process requirements, provide feedback to the

HQ team, and assist in designing localized adaptation solutions.

o Utilize MES data to support the Vietnam factory in analyzing production performance and

proposing initial efficiency improvement suggestions.

• User Training & Documentation Management

o Conduct system operation training for Vietnam factory users under the guidance of HQ

and develop Vietnamese-language user guides.

o Maintain localized system documentation and a troubleshooting knowledge base to

ensure effective knowledge transfer.

• System Integration & Interface Support

o Assist in maintaining connectivity and interfaces between MES and other local systems

(e.g., ERP, PLC devices, barcode scanners).

o Support HQ in system integration testing and data exchange validation.

Yêu cầu công việc

To be discussed during interview.

Quyền lợi

• Thưởng: 13th-month salary is paid on January 10 each year KPI bonus based on individual performance and company business results
• Nghỉ phép có lương: Annual leave: 12 days per year
• Cơ hội du lịch: Opportunities for international business trips
• Hoạt động nhóm: Annual team-building events and employee engagement activities
• Xe đưa đón: Company shuttle bus service from Hanoi, Hung Yen, and Bac Ninh
• Khác: Competitive salary package Working hours: 8:00 AM – 5:00 PM, Monday to Friday Opportunity to work in a fast-growing multinational company that offers exciting challenges and career development opportunities