Tuyển dụng LOGISTICS Customer Service S & Documentation Executive tại Hà Nội

Company Description

Milkyway is a leading Chemical Supply Chain service provider, offering comprehensive logistics solutions. As a tank owner and operator with a fleet of trucks, chemical warehouses, vessels, and container depots, we provide integrated services such as freight forwarding, warehousing, transportation, and chemical distribution. Committed to excellence, Milkyway ensures customer satisfaction every step of the way. We employ more than 4,000 people across 35 countries and are listed on the Shanghai Stock Exchange.

Position Summary

This position is responsible for supporting import shipment operations, ensuring accurate documentation, timely customer communication, and full compliance with company SOPs and international freight forwarding standards.

The role offers structured training, clear career progression, and exposure to a multinational working environment.

Webiste : http://www.mwclg.com/global/

Key Responsibilities/ Job Description

• Receive and review booking requests/ pre-alert documentation from customers, overseas offices and global agents.

• Handle booking and loading plan.

• Creat/verify shipping documents (HBL, MBL, AMS, Invoice, Packing List, C/O, etc.) to ensure accuracy and compliance.

• Issue Arrival Notices (AN) to customers within KPI timeline.

• Provide proactive shipment status updates and maintain high service standards.

• Coordinate with customs brokers, transport providers, warehouses, and internal departments to ensure smooth loading plan/ cargo release.

• Escalate operational issues to supervisor when necessary.

• Maintain professional communication with customers and overseas partners in English/Chinese.

• Prepare and release Delivery Orders (D/O) in accordance with company procedures.

• Ensure accuracy of Bills of Lading prior to release.

• Submit manifest and regulatory compliance

• Update shipment data in the internal operating system.

• Issue debit/credit notes and cost confirmation.

• Maintain proper filing and documentation control aligned with audit requirements.

• Other tasks assigned by the supervisor.

Job Require

Yêu cầu công việc

Job Requirement

- At least 01 years' experience in freight forwarding industry

- Good command in English, both oral and written.

- Chinese language skills are an advantage

- Good communication skills and teamwork spirit.

- Good understanding of operational processes.

- Well-organized when working under pressure

- Positive and proactive attitude.

What we offer

- Salary rank (12,000,000-20,000,000/month)

- 13th Salary

- Annual performance bonus

- Other benefits follow up internal policies of the HO

- Positive international working environment

- Attractive career development perspective

- Working hour: Mon – Fri at the office. Online working on the Sat morning if required

- Insurance, holidays and annual leave according to state law

Applying for information:

- Working location: Century Tower, 458 Minh Khai Str, Hai Ba Trung Dist, Hanoi