L&OD Specialist

A. Training Planning & Coordination
Support in maintaining the Competency Framework for different roles.
Assist in preparing annual / quarterly / monthly training plans.
Conduct Training Needs Analysis (TNA) under guidance from Line Manager.
Support tracking and monitoring training budget and expenses.
B. Training Design & Delivery
Assist in designing and updating training materials such as:
Onboarding / Orientation
Sales & Customer Service Skills
Basic Leadership & Soft Skills
Company Culture & Values
Coordinate and organize classroom, virtual, and e-learning sessions.
Deliver training sessions when required (internal trainer role).
Manage and update LMS (Learning Management System) if applicable.
Collect feedback and support evaluating training effectiveness (e.g., Kirkpatrick Model).
C. Organizational Development (OD) Support
Support standardization of workflows and internal processes.
Assist in developing and maintaining:
Career Path frameworks
Succession Planning data
Talent Pool tracking
Participate in restructuring or expansion projects as assigned.
Track L&D KPIs and prepare reports, such as:
Training effectiveness
Completion & engagement rates
Capability improvement indicators
Support integration of L&D data into HR processes:
Performance Review
KPI tracking
Engagement Survey
Prepare reports and dashboards using tools (Excel, Power BI, LMS).
D. Cross-Functional Collaboration
Work closely with:
Retail / Operations
Marketing
HR Business Partners
Coordinate with Store Managers and Line Managers to collect training needs and feedback.
Ensure smooth communication and execution of training initiatives.
E. Reporting & Administration
Track and report training KPIs such as:
Training hours per employee
Course completion rates
Maintain training records and documentation.
Support analysis of employee capability and development data
Education & Experience
Bachelor’s degree in Human Resources, Education, Business Administration, Psychology, or related fields.
2–4 years of experience in Learning & Development / Training.
Experience in training coordination, facilitation, or L&D operations.
Basic experience in data analysis and reporting.
Experience in LMS or e-learning platforms is a plus.
Experience in retail / fast-paced environment is an advantage.
Professional Knowledge
Basic understanding of:
Instructional Design
Competency Framework
Performance Management
Knowledge of Organizational Development is a plus.
Skills
Training material design (PowerPoint, Canva, Articulate, etc.).
Presentation and facilitation skills.
Coordination and project execution skills.
Basic data analysis (Excel; Power BI is a plus).
Strong communication and collaboration skills.
Personal Attributes
Proactive and detail-oriented.
Willing to learn and adaptable.
Good organizational and time management skills.
Collaborative and supportive mindset.
Comfortable working in a fast-paced environment.
Ngành nghề: Nhân sự
Kinh nghiệm: 3 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh

Yêu cầu công việc

Education & Experience
Bachelor’s degree in Human Resources, Education, Business Administration, Psychology, or related fields.
2–4 years of experience in Learning & Development / Training.
Experience in training coordination, facilitation, or L&D operations.
Basic experience in data analysis and reporting.
Experience in LMS or e-learning platforms is a plus.
Experience in retail / fast-paced environment is an advantage.
Professional Knowledge
Basic understanding of:
Instructional Design
Competency Framework
Performance Management
Knowledge of Organizational Development is a plus.
Skills
Training material design (PowerPoint, Canva, Articulate, etc.).
Presentation and facilitation skills.
Coordination and project execution skills.
Basic data analysis (Excel; Power BI is a plus).
Strong communication and collaboration skills.
Personal Attributes
Proactive and detail-oriented.
Willing to learn and adaptable.
Good organizational and time management skills.
Collaborative and supportive mindset.
Comfortable working in a fast-paced environment.