Key Account Management (HCM)

Account Management: Serve as the main point of contact for assigned key accounts.
Understand clients’ specific service processes and requirements.
Handle inquiries, complaints, and requests in a timely and professional manner.
Operation Follow-up: Monitor delivery status, order processing, stock levels, etc.Coordinate with internal teams such as warehouse, operations, IT, and finance.
Detect and prevent operational risks in advance.
Reporting & Analysis: Prepare regular performance reports (e.g., SLA, delivery success rate, complaints).Analyze root causes of issues and recommend solutions.
SLA Compliance: Ensure all services meet contractual SLA commitments.
Support continuous improvement of service quality and processes.
Customer Engagement: Attend regular service reviews and business meetings with clients.
Support project launches and new service rollouts.
Yêu cầu công việc
At least 1–2 years in customer service or logistics field.
Experience with key accounts, e-commerce, or warehousing is preferred.
College degree or above in Logistics, Supply Chain, Business, or related fields.
Fluent in Chinese language or English.
Quyền lợi được hưởng
Competitive income & performance-based bonus.
Social, Health, and Unemployment Insurance plus premium health insurance.12 annual leave days per year, with additional days awarded for seniority.
Annual health check-ups and regular team-building activities.
Professional training opportunities and a clear career advancement pathway.