Japanese Team Leader - Back Office Operations

• Lead and manage a team responsible for recruitment data processing services for Japanese clients.
• Communicate and coordinate with clients to receive and process operational information.
• Develop and maintain operational procedures, workflows, and quality standards.
• Monitor team performance, coach employees, and resolve operational issues.
• Plan workforce allocation and ensure KPIs and service quality targets are achieved.
• Collaborate with internal departments to ensure sufficient staffing and operational efficiency.
• Prepare reports, analyze performance, and propose improvement initiatives.
• Perform other tasks assigned by management.

Yêu cầu ứng viên

• College degree or above.
• Japanese proficiency equivalent to JLPT N2 or higher.
• Strong communication skills in Japanese (speaking, listening, reading, and writing).
• Proficient in Microsoft Office and reporting tools.
• Experience in team leadership, operations, customer service, BPO, back-office functions, or related fields.
• Knowledge of HR, accounting, or business operations is an advantage.
• Experience working or living in Japan is highly preferred.

Quyền lợi được hưởng

• Competitive salary: 30M VND/month.
• Performance bonus twice a year.
• 13th-month salary.
• Promotion review twice a year.
• Annual salary review.
• Comprehensive social insurance according to Vietnam labor law.
• Annual health check-up.
• 12 annual leave days.
• Professional Japanese working environment.
• Clear career development path.
• Team building activities, company trips, and employee engagement programs.