IT Service Desk

Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving complex technical problems, utilizing advanced resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.
To act as a single point of contact for all user incidents, requests and general communication.
To restore ‘normal service operation’ as quickly as possible in the case of disruption
To improve user awareness of IT issues and to promote appropriate use of IT services and resources.
Manage user communication and escalating incidents and requests using defined procedures.
Resolving requests required synthesizing information from teams/ units.
Working shift:
5 days/week, include weekend (8h-17h30, 13h30-22h)
Experience in IT Support for specialized finance is a plus
At least 01 year of experience working on system related to processing/supporting IT requirements
Have knowledge of SQL/MySQL/PostgreSQL language,... (select, update, insert, delete,...) Knowing how to use SQL is a plus.
Experience using ticket recording systems is an advantage.
Work in shifts and be prepared to work overtime when projects are deployed as needed by the company.
Be willing support team members/ related departments following assigned scope of work
Soft skills related to customer service are necessary for minimum requirements
Communication with calm, effectively, out-going, sense of humor, friendly and open-minded
Be able to work under high pressure.
High sense of responsibility in confidential matter
Good at computer skills (Word, Excel, Power point...)
QUYỀN LỢI:
Mirae Asset Finance Viet Nam aims to build a 'Professional - Friendly - Effective' working environment. Our strategic objective is to provide a working place with attractive package, growth opportunity, and sustainable development.
Attractive packages with 13th salary year-end bonus and a week trip to Korea in order to recognize all your good performance and effort at MAFC.
15 days annual leave.
Annual health check, company events.
Annual healthcare insurance package from senior level and above.
Young and proactive environment; no barriers, no limitation for new idea.
Flexible internal career opportunity.
Ngành nghề: CNTT - Phần cứng / Mạng
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh