IT Maintenance Support

As our company scales, we are establishing a dedicated IT function to support daily demand for IT support. We are seeking a proactive, highly organized, and reliable IT Maintenance Support person to take ownership of day-to-day IT operations, network health, and technical support for a fleet of 55+ workstations. This role reports directly to the General Director and requires absolute confidentiality, technical problem-solving, and basic English communication skills.

Key Responsibilities & Duties

• New hardware installation: Configure and set up new computers upon arrival.

• System & Software Management: Ensure all company workstations run the latest Windows updates. Oversee the deployment and version control of operational software.

• Access Control & Collaboration: Manage Microsoft Teams environments setup and internal communication systems.

• Cybersecurity & Compliance: Strictly enforce corporate password protections on all devices and conduct routine audits.

• Network Documentation & Planning: Fully discover, map, and document the company's current network architecture. Establish a forward-looking routine maintenance and upgrade schedule.

• User Support: Provide day-to-day technical support to employees, resolving software, hardware, and access anomalies promptly.

• Physical Infrastructure Care: Handle the physical cleaning and preventive maintenance of computer hardware. Support the moving and setup of hardware as business needs shift.

• Strategic Improvement: Proactively advise on future network design optimizations, infrastructure scaling, and potential technical safety improvements.

Operational Scope: Our company currently maintains a functional, highly straightforward, and basic network setup. This role focuses heavily on maintaining operational stability and executing essential day-to-day IT upkeep rather than complex enterprise systems engineering.

• Nature of Work: A significant portion of this position involves handling repetitive, routine tasks—such as updating software versions, managing user permissions, cleaning workstations, and conducting regular compliance audits—to ensure our hardware fleet runs smoothly.

Yêu cầu công việc

• Experience: 2 to 4 years of professional experience in technical support or IT administration. We are looking for an early-to-mid-career professional; candidates with extensive corporate backgrounds or highly advanced network certifications (e.g., Cisco CCNA/CCNP) will be considered overqualified for our current structural needs.

• Communication: Basic English communication skills is required.

• Confidentiality: Proven capability to handle sensitive data, administrative access, credentials, and executive information with strict, absolute confidentiality.

• Soft Skills: problem-solving agility, a proactive work ethic, and a natural service-oriented approach.

Quyền lợi

• Thưởng: 13 month salary
• Nghỉ phép có lương: 22 days fully paid annual leave + national holidays
• Cơ hội du lịch: Knowledge transfer placements in Europe / Australia / Dubai