IT Helpdesk/ IT Service Desk Lead

• Handle and track user requests, ensuring timely and effective resolution
• Provide support to end-users and troubleshoot hardware, software, and network issues
• Install, configure, and maintain IT equipment (PCs, printers, scanners, fax)
• Support office applications: MS Office, Outlook, Adobe Acrobat
• Perform basic administration of Windows OS, Windows Server, and Active Directory
• Monitor IT systems and network infrastructure to ensure stable operations
• Perform data backup, system updates, and regular virus scanning
• Coordinate with external vendors and service providers to meet SLA requirements
• Support daily IT operations tasks (monitoring, reporting, incident handling)

Yêu cầu ứng viên

• Bachelor’s degree in Information Technology, Network Administration, Telecommunications, or related fields
• At least 4 years of experience in IT Helpdesk / IT Support/ IT Service Desk
• Good knowledge of Windows, networking (LAN/WAN, DNS, DHCP), Active Directory, Firewall/NAT
• Strong communication skills with a customer-oriented mindset
• Experience supporting clients in insurance/financial domain is a plus
• Good command of English (communication and documentation)
• Flexible, dynamic attitude and reliable.

Quyền lợi được hưởng

• Competitive salary and benefits
• Working time: 8:30AM - 05:30PM, Monday – Friday;
• 12 days of annual leave + 3 days of sick leave + 1 day of birthday per year
• Participate in social insurance, unemployment insurance, health insurance, and other benefits in accordance with labor laws;
• 13th month salary & bonus policies, allowances at the Company;
• UNIT-Care health care insurance by level;
• Salary increases according to company regulations or unexpected salary raise in case of outstanding ability;
• Professional and dynamic working environment, unlimited promotion opportunities;
• Opportunity to participate in many large projects in Vietnam & abroad;
• Work on the latest technology platform;
• Join in company trip,team-building & community activities