IT Helpdesk and support

Education & Experience
Degree:
Technical college degree majoring in Electronics or Computer Technical.
Experience:
Approximately 3 years of experience in similar positions, with at least 2 years specifically in an IT support role.
Industry Focus:
At least 2 years of experience in system, network, and infrastructure support within the Production industry (Joint Venture or Foreign Owned Company preferred).
Additional information
Technical Skills
Endpoint & OS Management:
Advanced proficiency in Windows 10/11 and Linux environments; hands-on experience managing Windows Active Directory (users, groups, and GPOs).
Cloud & Productivity:
Expert-level support for
Microsoft 365
(formerly Office 365) and legacy Office 2016 suites.
Networking:
Experience configuring and maintaining
Cisco Meraki
(wired/wireless), managing
DNS, and troubleshooting general network infrastructure.
Infrastructure Support:
Ability to install, troubleshoot, and maintain diverse hardware including
IP CCTV,
IP Phone systems, and Production Machine systems.
Security:
Solid understanding of endpoint protection, including deployment and monitoring of Antivirus/Anti-malware solutions.
Soft Skills & Professional Qualities
Collaborative Problem-Solver:
A strong team player who can contribute effectively within the
System Integration and Development team while maintaining the autonomy to work independently.
Accountability:
High sense of integrity and a meticulous attention to detail when documenting issues and performing system maintenance.
Communication:
Strong interpersonal skills with the ability to translate technical jargon into simple terms for non-technical users.
Culture Fit:
Dedicated professional whose work ethics align with our
Company Core Values.
CCNA, MCSA is prefferred.