Investigation Team Leader

BrandShield is seeking a Brand-protection Team Leader to lead and support a team of investigators responsible for detecting and mitigating online brand threats. The role focuses on managing daily operations, ensuring high-quality investigation and enforcement work, and improving team performance, with hands-on daily operational tasks on existing accounts.

The Team Leader works closely with global teams to ensure investigations and enforcement activities are delivered accurately and on time.

KEY RESPONSIBILITIES

• Lead and mentor a team of Investigators, ensuring high performance, accuracy, and efficiency.
• Manage daily investigation and enforcement tasks across websites, marketplaces, paid ads and social media platforms.
• Monitor enforcement actions and conduct quality assurance (QA/QC) to ensure work meets company and client standards.
• Provide regular feedback, coaching, and performance evaluations to support team development.
• Train team members on investigation methods, enforcement processes, and client guidelines.
• Analyze enforcement results, identify trends in online brand abuse, and suggest improvements to workflows.
• Support complex investigations and assist team members in resolving challenging cases.
• Track team KPIs and report operational updates to the Vietnam Investigation Group Manager.
• Collaborate with Enforcement Managers, Threat Hunters, and global teams to resolve cases efficiently.

Yêu cầu ứng viên

• Bachelor’s degree in any field (law, technical, analytical or management orientation preferred); MBA is an advantage.
• Proven leadership experience with strong team management skills.
• Fluent in English (written and verbal).
• Excellent analytical and research abilities, with a high level of attention to detail.
• Ability to identify patterns in data and make strategic recommendations.
• Proficiency in web-based research tools and office applications.
• Self-motivated, results-driven, and adaptable to a dynamic environment.
• Ability to work independently while managing a team effectively.

Quyền lợi được hưởng

• Lead a team in a cutting-edge industry focused on brand protection and cybersecurity.
• Gain valuable experience in IP, brand protection, cybersecurity and online investigations.
• Collaborate with industry experts in a dynamic and supportive work environment.
• All necessary working equipment will be provided.
• Full facilities provided (devices, free coffee, tea, snacks, etc).
• Work in an English-speaking environment, global company