Informatics Technical Specialist - Core Diagnostics

Position Overview

Abbott is seeking a highly capable Informatics Technical Specialist II (ITS II) to support the commercial activation and expansion of AlinIQ Digital Health Solutions in Vietnam.

The ITS II plays a critical role beyond traditional implementation - acting as:

• A technical delivery expert

• A trusted partner for customers to support and expand existing AlinIQ systems

• A key contributor to building Abbott’s first reference sites in Vietnam

Role Purpose

A skilled technical specialist responsible for end-to-end delivery of AlinIQ solutions, capable of operating independently in complex and non-standard environments while supporting customer adoption and value realization.

The ITS II combines:

• Hands-on technical implementation expertise

• Practical understanding of laboratory workflows

• Strong customer engagement skills

to ensure successful deployments that drive measurable operational improvements and establish Abbott as a trusted digital partner.

Key Responsibilities

1. Implementation & Post-Implementation Delivery Excellence

• Independently implement, configure, and integrate AlinIQ solutions

• Execute project plans with strong ownership, quality, and risk management

• Handle system validation, troubleshooting, and issue resolution in live environments

• Delivering user and technical training adapted to varying customer maturity

2. Workflow Analysis & Solution Expansion

• In collaboration with the DHS Consultant (commercial), assess current laboratory workflows, including manual validation processes and inefficiencies

• Support identification of further automation opportunities (e.g., auto-validation, TAT improvement)

• Suggest opportunities to increase the utilization of AlinIQ products in existing laboratories

3. Integration in Complex IT Ecosystems

• Configure and support integration with LIS / middleware and the analyzer fleets (multi-vendor environments)

• Work closely with customer IT teams and third-party vendors to resolve interface and connectivity challenges

4. Customer Engagement & Market Development

• Build strong, trust-based relationships with lab directors, IT teams, and hospital stakeholders

• Support pilot deployments and early-stage implementations, including measurement of outcomes (e.g., TAT reduction, automation rates)

• Contribute to developing local reference sites, a key success factor for market expansion

5. Continuous Improvement & Feedback

• Capture customer feedback and provide input for product and solution enhancements

• Maintain accurate project documentation and system records

• Share learnings across the regional team to accelerate capability building

QualificationsYêu cầu công việc

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Medical Informatics, or related field

• Typically 2–4 years of experience in healthcare IT, laboratory informatics, or related technical roles

• Experience with LIS, middleware, or diagnostics systems strongly preferred

Core Skills & Experience

1. Technical Expertise

• Solid understanding of laboratory workflows and systems

• Hands-on experience with:

o LIS / middleware

o Analyzer integration and configuration

o System deployment and support

• Working knowledge of:

o Interfaces and data integration (e.g., HL7 concepts)

o Basic database concepts

2. Execution & Problem Solving

• Able to work independently with high accountability and quality focus

• Strong troubleshooting capability in:

o Non-standard environments

o Resource-constrained settings

• Structured and analytical approach to resolving issues

3. Customer-Facing & Consulting Skills

• Strong communication and interpersonal skills with confidence in customer-facing situations

• Ability to:

o Translate technical concepts into business and workflow impact

o Train users across different skill levels

• Emerging ability to support consultative conversations (workflow, efficiency, outcomes)

Vietnam Market-Specific Capabilities

• Ability to work effectively in:

o Low digital maturity environments

o Mixed manual/automated workflows

• Experience dealing with:

o Local IT vendors and systems

o Integration ambiguity and evolving requirements

• High level of:

o Adaptability and resilience

o Cultural awareness and stakeholder management

4. Key Competencies

• Customer-centric mindset and service orientation

• Attention to detail and strong quality standards

• Proactive approach to identifying risks and solutions

• Willingness to learn and grow in a fast-developing market

• Team collaboration across local and regional teams

5. Travel Requirements

• Willingness to travel up to 70–80% across Vietnam

• Flexibility to support critical project phases and go-lives

Quyền lợi

• Thưởng: 13-month salary & performance bonus
• Chăm sóc sức khoẻ: Premium Healthcare for employee & dependents
• Đào tạo: Training & Development