HCM - Retail Training & Development Specialist

- The Retail Training & Development (RT&D) Specialist is responsible for designing, owning, and continuously improving retail training programs to enhance store team capability and business performance.
- This role drives training strategy, builds scalable learning solutions, and integrates innovative approaches (including AI and digital learning tools) to elevate training effectiveness and learner engagement across the store network.
- Training Strategy & Program Ownership: Conduct training needs analysis (TNA) based on business priorities and store performance gaps.
- Design and develop training programs focused on retail capability (selling skills, product, operations, leadership).
- Own and continuously improve training frameworks to ensure consistency and scalability across brands.
- Retail Capability Development: Build structured learning journeys aligned with store roles (Sales Associate → Supervisor → Store Manager).
- Develop capability frameworks to support performance improvement at store level.
- Ensure training programs directly impact store KPIs (sales, service, operations).
- Training Effectiveness & Performance Impact: Define and implement training evaluation frameworks (knowledge, behavior, business impact).
- Analyze training data and store performance metrics to identify gaps.
- Drive action plans to improve training effectiveness and ROI.
- Learning Innovation & AI Application: Explore and apply innovative learning methods (microlearning, blended learning, scenario-based learning).
- Integrate AI tools into training design, content creation, and learner engagement.
- Continuously improve learning experience through digitalization and new technologies.
- Learning Roadmap & Development Programs: Develop and manage training roadmap by role and level.
- Design development programs for key positions (Supervisor, Store Manager, high-potential staff).
- Support leadership capability building within store teams.
- Stakeholder Management & Project Leadership: Partner with Brand, Retail Operations, and HR teams to align training priorities.
- Lead or co-lead key training initiatives and projects.
- Manage external vendors and training partners when required.
- Reporting & Continuous Improvement: Own training reporting and provide actionable insights to stakeholders.
- Recommend improvements based on data, feedback, and business needs.
- Continuously enhance training systems, processes, and methodologies.
Yêu cầu công việc
- Education: Bachelor’s Degree in Human Resource Management, Business Administration, Psychology, or related fields.
- Work Experience: 3–5 years of experience in Training & Development, Learning & Development, or related fields.
- Strong experience in retail, FMCG, or fast-paced operational environment is preferred.
- Proven experience in designing and managing training programs or frameworks.
- Functional skills: Strong knowledge of training design, adult learning principles, and development frameworks.
- Ability to conduct training needs analysis (TNA) and translate business needs into training solutions.
- Strong data analysis skills to evaluate training effectiveness and identify capability gaps.
- Proficient in Microsoft Office (especially PowerPoint & Excel).
- Experience working with LMS and digital learning platforms.
- Familiarity with modern learning approaches (microlearning, blended learning, experiential learning).
- Exposure to AI tools for content creation, learning design, or productivity is a strong advantage.
- Strong presentation and facilitation skills.
- Other skills & Mindset: Strong ownership and accountability mindset.
- Ability to think strategically while remaining hands-on.
- Strong problem-solving and continuous improvement mindset.
- Ability to manage multiple stakeholders and drive alignment across teams.
- Proactive, adaptable, and comfortable working in a fast-paced retail environment.
- High learning agility and openness to new technologies and innovation.
- Detail-oriented with strong planning and project management skills.
Quyền lợi được hưởng
- Chế độ bảo hiểm
- Du Lịch
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương