HCM - Retail Training &Development Specialist

The
Retail Training & Development (RT&D) Specialist is responsible for designing, owning, and continuously improving retail training programs to enhance store team capability and business performance.
This role drives training strategy, builds scalable learning solutions, and integrates innovative approaches (including AI and digital learning tools) to elevate training effectiveness and learner engagement across the store network.
Training Strategy & Program Ownership
Conduct training needs analysis (TNA) based on business priorities and store performance gaps
Design and develop training programs focused on retail capability (selling skills, product, operations, leadership)
Own and continuously improve training frameworks to ensure consistency and scalability across brands
Retail Capability Development
Build structured learning journeys aligned with store roles (Sales Associate → Supervisor → Store Manager)
Develop capability frameworks to support performance improvement at store level
Ensure training programs directly impact store KPIs (sales, service, operations)
Training Effectiveness & Performance Impact
Define and implement training evaluation frameworks (knowledge, behavior, business impact)
Analyze training data and store performance metrics to identify gaps
Drive action plans to improve training effectiveness and ROI
Learning Innovation & AI Application
Explore and apply innovative learning methods (microlearning, blended learning, scenario-based learning)
Integrate AI tools into training design, content creation, and learner engagement
Continuously improve learning experience through digitalization and new technologies
Learning Roadmap & Development Programs
Develop and manage training roadmap by role and level
Design development programs for key positions (Supervisor, Store Manager, high-potential staff)
Support leadership capability building within store teams
Stakeholder Management & Project Leadership
Partner with Brand, Retail Operations, and HR teams to align training priorities
Lead or co-lead key training initiatives and projects
Manage external vendors and training partners when required
Reporting & Continuous Improvement
Own training reporting and provide actionable insights to stakeholders
Recommend improvements based on data, feedback, and business needs
Continuously enhance training systems, processes, and methodologies
Education:
Bachelor’s Degree in Human Resource Management, Business Administration, Psychology, or related fields
Work Experience:
3–5 years of experience in Training & Development, Learning & Development, or related fields
Strong experience in retail, FMCG, or fast-paced operational environment is preferred
Proven experience in designing and managing training programs or frameworks
Functional skills:
Strong knowledge of training design, adult learning principles, and development frameworks
Ability to conduct training needs analysis (TNA) and translate business needs into training solutions
Strong data analysis skills to evaluate training effectiveness and identify capability gaps
Proficient in Microsoft Office (especially PowerPoint & Excel)
Experience working with LMS and digital learning platforms
Familiarity with modern learning approaches (microlearning, blended learning, experiential learning)
Exposure to AI tools for content creation, learning design, or productivity is a strong advantage
Strong presentation and facilitation skills
Other skills & Mindset:
Strong ownership and accountability mindset
Ability to think strategically while remaining hands-on
Strong problem-solving and continuous improvement mindset
Ability to manage multiple stakeholders and drive alignment across teams
Proactive, adaptable, and comfortable working in a fast-paced retail environment
High learning agility and openness to new technologies and innovation
Detail-oriented with strong planning and project management skills
Ngành nghề: Giáo dục / Đào tạo, Bán lẻ / Bán sỉ, Nhân sự
Kinh nghiệm: 3 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh