[Hanoi] Sales Support

1. Project Handling and Processing

• Receive and process customer requests;

• Coordinate with internal teams (PMO, Engineering, BD, Purchasing) to verify customer requirements;

• Manage selling prices and gross margins based on cost structure;

• Prepare and issue quotations and sales contracts to customers;

• Receive and verify POs, confirmations, and pre-orders from customers;

• Submit purchasing requests to the Purchasing team;

• Coordinate with Purchasing for delivery arrangements and with Accounting for VAT invoicing;

• Follow up with customers on pending or ongoing projects;

• Monitor and track the status of all submitted quotations.

2. Customer Care and Relationship Management

• Maintain and develop relationships with customers (Vietnamese staff);

• Propose and recommend promotional programs to customers;

• Understand and anticipate customers’ business needs in the upcoming period.

3. Issue Resolution (under Team Manager’s guidance)

• Handle pricing-related issues (standard pricing, new pricing, discounts, support pricing);

• Resolve product-related issues (incorrect items, delivery delays, temporary solutions, etc.);

• Address documentation issues (EPE, invoicing, payments, pending projects);

• Handle customer complaints.

4. Data Management

• Maintain and store project-related information on the company drive.

5. Reporting

• Prepare weekly reports;

• Report on the actual status of each project;

Yêu cầu công việc

• University/ College graduate;

• At least 3 years of working experience at the similar position;

• Good at English, MS Office;

• Ability in pressure working environment, individual or team work;

• Having working experience in Sales position is an advantage.

• No age limit

Quyền lợi

• Thưởng: Long-term bonus, excellent employee bonus, 13th month salary, holiday bonus, Tet bonus
• Chăm sóc sức khoẻ: Contribute SHUI with a high percentage. Bonus with PVI insurance
• Nghỉ phép có lương: 1 paid leave on Company foundation date Every 2 years of consecutive working will be added 1 more full paid annual leave
• Hoạt động nhóm: Annual Company trip and other Teambuilding activities
• Khác: Gross Salary: negotiate Active & young working environment