Fulfillment Center Manager

Manage the Operations team to ensure smooth daily deliveries and promptly resolve operational issues.
Monitor key operational KPIs, including On-Time Delivery, Fill Rate, Incident Rate, and Wastage Rate.
Track and improve the productivity of the Operations and Shipper teams to meet Fulfillment Cost and Last Mile Cost targets.
Design and implement KPIs and bonus schemes to improve lead time, accuracy, and operational efficiency.
Collaborate with relevant departments to resolve issues and execute cross-functional projects aligned with company objectives.
Build Excel-based operation systems and gradually work with the internal Tech team to migrate them to internal systems.
Manage inventory and implement preventive measures to control operational losses.
Lead the Delivery Operations team, manage shipper-related issues, and balance in-house and external logistics resources for optimal efficiency.
Monitor the overall operational system to ensure data readiness, security, and smooth daily operations.
Work with the Technology team to design and implement long-term operation systems.
Manage warehouse layout, facilities, and equipment.
Build long-term warehouse solutions by applying lean processes, modern technology, and equipment to improve operational efficiency.
Recruit, train, mentor, and develop Operations team members.
Participate in other relevant projects assigned by the Line Manager.
Yêu cầu công việc
Experience of managing team size of 50+ people/ 300+ fulfillment orders per dayNative in Vietnamese and Business English3+ years in similar rolesProactive, self-motivation, result-focus, Eager to learn new things.
Good communication skills, hard and smart working, enthusiasm.
Quyền lợi được hưởng
Competitive salary.100% salary during the probation periodAnnual salary review once a year in December.
Provide Laptop and necessary working equipment.
Monthly performance-based bonuses & annual bonus.
Participation in compulsory insurance schemes (SI – HI – UI) after becoming an official employee.
Periodic health check-upsEmployee engagement activities (sports, tea breaks, etc.).Birthday Gift Voucher for EmployeesEmployee Referral Bonus Program for CollaboratorsWelfare benefits for employees’ well-being and health provided by the Trade Union.
Annual leave: 12 days/year, plus 01 additional day for every 5 years.
Comfortable, young, dynamic working environment that supports individual growth