Flagship Store Manager

Job Summary

The Retail Bicycle Store Manager is responsible for leading the daily operations of the store, driving sales performance, managing and developing staff, ensuring excellent customer service, maintaining store standards, and safeguarding company assets.

Key Responsibilities

1. Sales & Customer Experience

• Achieve store sales targets and support overall business growth.

• Lead and support the sales team in delivering outstanding customer service.

• Follow up with customers to build long-term relationships and encourage repeat business.

• Handle customer feedback, complaints, and inquiries in a professional manner.

2. Store Operations

• Ensure the store is clean, organized, and maintained according to company standards.

• Maintain product displays, visual merchandising, and brand presentation in line with company guidelines.

• Monitor the condition of store facilities and equipment and coordinate maintenance when required.

• Ensure all products are properly priced, labeled, and compliant with applicable regulations.

3. Team Leadership & Development

• Lead, supervise, and motivate store employees.

• Assign tasks and responsibilities to ensure efficient daily operations.

• Train and develop team members, particularly in sales skills, customer service, and product knowledge.

• Foster a positive, professional, and high-performing work environment.

4. Inventory & Financial Control

• Monitor inventory levels and ensure stock accuracy.

• Conduct regular stock counts and support inventory audits.

• Perform daily cash reconciliation and ensure all sales revenue is accurately recorded and submitted according to company procedures.

• Minimize inventory discrepancies and operational losses.

5. Reporting & Communication

• Prepare and submit required operational, sales, and inventory reports.

• Provide timely feedback regarding staffing, customer concerns, operational issues, and business opportunities.

• Work closely with other departments to support store performance and business objectives.

6. Additional Responsibilities

• Perform other duties reasonably assigned by the direct manager to support business and operational needs.

• Minimum 2 years of experien

Yêu cầu công việc

• Minimum 2 years of experience in retail management or a similar leadership role.

• Experience in the bicycle, sporting goods, premium retail, or related industries is preferred.

Skills

• Strong sales and customer relationship management skills.

• Proven ability to lead, train, and develop retail teams.

• Strong organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced retail environment.

• Self-motivated with a strong sense of accountability.

Technical Competencies

• Proficient in Microsoft Excel and Word.

• Experience using POS (Point of Sale) systems is preferred; additional training will be provided.

• Basic understanding of retail operations, inventory management, and reporting.

Language

• Good conversational and written English.

Preferred Qualifications

• Passion for cycling, sports, or an active lifestyle.

• Knowledge of bicycles, cycling equipment, accessories, and related services is an advantage.

Quyền lợi

• Thưởng: Competitive salary and performance-based incentives.
• Chăm sóc sức khoẻ: Social Insurance
• Nghỉ phép có lương: 13th month salary Annual leaving 12 days per year
• Đào tạo: Training and professional development opportunities.
• Khác: Dynamic and supportive working environment. Career growth opportunities within the company.