Export Documentation Team Leader

Build, implement, manage, and oversee all operational activities and professional functions of the Documentation Team.
Assign tasks, provide training, supervise, and evaluate staff performance.
Coordinate with agents/shipping lines to obtain bookings.
Receive Shipping Instructions (SI) from customers, prepare HBLs for customers, and submit SI to shipping lines.
Coordinate with overseas agents regarding documentation and provide updates to customers.
Inform customers about vessel delays, service changes, vessel changes, etc. Coordinate with the Sales team to maintain and develop customer relationships.
Ensure all issues are resolved promptly or escalated to management in a timely manager.
Maintain good relationships with all partners, including carriers, suppliers, internal and external customers, etc.
Perform other related duties as assigned by the Department Manager.
Bachelor’s Degree or College Degree in Import-Export, Logistics, Foreign Trade, Economics, International Business, or related fields.
Minimum 3–5 years of experience in a similar position at a forwarding/logistics company, including at least 1–2 years in a team lead/mentor role.
Strong knowledge and hands-on experience in handling sea export shipments, especially for special trade lanes such as the US, Europe, Japan, Australia, etc.
Good command of spoken and written English.
Proficient in Microsoft Office applications: Word, Excel, and PowerPoint.
Strong communication, problem-solving, and time management skills.
Ability to work independently as well as collaboratively in a team environment.
Leadership and staff training/coaching skills.
Careful, responsible, and able to work under high pressure.
Ngành nghề: Xuất nhập khẩu, Vận chuyển / Giao nhận / Kho vận, Hàng hải
Kinh nghiệm: 3 Năm
Cấp bậc: Trưởng nhóm / Giám sát
Hình thức: Nhân viên chính thức
Địa điểm: Hà Nội