Executive, Campus Commercial Services (F&B)

The position holder supports the exploitation and development of campus F&B: tenant care, operation of F&B business points, revenue tracking and daily enhancement of the customer experience. The role may expand into broader campus commercial services over time, with F&B as the first domain.

Description

1. Tenant Development & Care

● Support in identifying and approaching potential F&B brands/operators; maintain a pipeline database of prospective tenants.

● Prepare tenant documentation: proposals, lease paperwork, and a permits/licenses checklist (business license, food-safety certificate, fire-safety).

● Coordinate tenant onboarding and fit-out with space-planning/fit-out teams and the tenant; track store-opening milestones to ensure on-time launch.

● Act as day-to-day point of contact for tenants; log requests/issues and route them to the correct internal team.

● Maintain the tenant register: contract terms, renewal/expiry dates, contacts and compliance status; flag upcoming renewals to the Manager.

2. F&B Tenant Operations Monitoring

● Conduct daily/weekly inspections of F&B outlets against the campus operational-standard checklist, covering: service quality, cleanliness, food safety & hygiene, staff grooming/uniform, opening-hours compliance, menu/price display, and brand/signage standards.

● Record inspection results (with photos), log non-conformities, issue corrective-action notes with deadlines, and follow up to closure.

● Monitor food-safety and fire-safety compliance (permits, certificates, equipment); flag expiries and violations.

● Handle on-the-ground operational issues and customer complaints; perform service recovery and escalate serious cases to the Manager.

● Coordinate with Facilities/M&E, Cleaning, Security and Management Office on utilities, waste, pest control and safety of F&B areas.

● Monitor tenant adherence to waste-sorting/sustainability and shared-area usage rules.

● Prepare weekly/monthly operational evaluation reports and recommend improvement actions.

3. Customer Experience (End-user)

● Collect end-user feedback via surveys, comment channels and on-site observation; log and categorize.

● Analyze feedback plus wait-time, peak-hour crowding and variety gaps; propose improvements to the Manager.

● Support experience initiatives: F&B wayfinding/signage, cleanliness and seating of common dining areas, visibility of dietary options.

● Periodically mystery-shop / spot-check the end-user journey.

4. Revenue Tracking & Reporting

● Collect and consolidate tenant sales/revenue and rental / revenue-share figures on schedule.

● Maintain the tracking sheet/dashboard: occupancy, revenue-per-area, and footfall where available.

● Reconcile figures, flag anomalies and late submissions, and follow up with tenants.

5. Operations, Events Coordination & Other Tasks

● Support F&B marketing campaigns, seasonal promotions and campus events (setup, tenant coordination, on-site support).

● Coordinate catering/event F&B logistics when required.

● Maintain filing of contracts, permits, inspection records and reports.

● Handle ad-hoc tasks assigned by the line manager.

Yêu cầu công việc

• Bachelor's or College degree in Business, Hospitality, F&B, Marketing or a related field.

• Minimum 3 years in F&B / retail / customer service / mall or leasing support.

• Basic knowledge of contracts, revenue tracking and reporting.

• Preferred: experience in shopping malls, retail or chain F&B.

• Customer-oriented

• Hands-on, mobile and responsive

• Works well under high pressure and in a fast-paced environment; stays calm handling complaints, incidents and peak-hour crowds.

• Flexible with shift-based / rotating hours to match F&B operations (which can run 24/7).

• Communication and coordination skills.

• Attention to detail; proactive self-starter.

• Commercial / service foundation.

• Working proficiency in English.

Quyền lợi

• Thưởng: Lương cạnh tranh, chính độ chính sách hấp dẫn
• Chăm sóc sức khoẻ: Bảo hiểm sức khỏe cá nhân và hỗ trợ đăng ký cho người thân
• Khác: Môi trường làm việc năng động, cơ sở vật chất hiện đại.