E-Commerce Manager - 4 Star Hotel

We are seeking a dynamic, commercially driven, and digitally savvy E-Commerce Manager to lead and optimize our online revenue performance, digital distribution channels, and hotel e-commerce strategy.

The ideal candidate will play a key role in maximizing online room revenue, enhancing brand visibility, driving direct bookings, and ensuring strong performance across OTA, hotel website, metasearch, and digital marketing platforms.

This role requires a strong understanding of hospitality e-commerce, revenue optimization, OTA management, digital consumer behavior, and online reputation management.

1. OTA & Distribution Management

• Manage and optimize hotel presence across OTA platforms including Booking.com, Agoda, Expedia, Traveloka, Trip.com, and other distribution channels.

• Monitor rate parity, inventory availability, content quality, promotions, and competitiveness.

• Coordinate with Revenue Management and Sales teams to maximize online revenue performance.

• Analyze OTA production, pick-up trends, conversion, and market share performance.

• Implement OTA campaigns, flash sales, and tactical promotions to drive occupancy and ADR.

2. Website & Direct Booking Optimization

• Oversee hotel website performance, booking engine, SEO basics, and conversion optimization.

• Work closely with digital agencies and internal teams to enhance direct booking performance.

• Ensure website content is accurate, updated, visually appealing, and conversion-focused.

• Develop and execute strategies to increase direct bookings and reduce OTA dependency.

3. Digital Marketing & Online Visibility

• Coordinate with marketing teams/agencies to optimize digital campaigns performance.

• Monitor digital KPIs including website traffic, conversion rate, CPC, ROAS, and booking performance.

4. Content & Online Brand Management

• Ensure hotel content across OTA and digital channels remains updated, attractive, and brand-consistent.

• Optimize hotel descriptions, room content, imagery, promotions, and guest-facing digital information.

• Coordinate photography, video, and promotional content to strengthen online brand positioning.

5. Reputation Management

• Monitor and respond to guest reviews on OTA, Google, TripAdvisor, and social platforms.

• Analyze guest sentiment and collaborate with Operations teams to improve guest satisfaction.

• Maintain strong online reputation scores and review response standards.

6. Reporting & Analytics

• Prepare weekly and monthly performance reports on online revenue, OTA production, conversion, pickup, digital campaign performance, and market insights.

• Analyze competitors’ pricing, promotions, online positioning, and digital activities.

• Provide actionable recommendations to improve revenue and online visibility.

• Minimum 2–3 years of experien

Yêu cầu công việc

• Minimum 2–3 years of experience in E-Commerce, Reservation, or OTA Management within hotels or hospitality industry.

• Strong knowledge of OTA extranet systems, hotel booking engine, channel manager, CRS, and PMS.

• Understanding of hotel revenue management, online distribution, pricing strategy, and market segmentation.

• Experience with Google Analytics, Meta Ads, Google Ads, SEO basics, and reporting tools is preferred.

• Strong analytical, communication, and problem-solving skills.

• Good command of spoken and written English.

• Commercial mindset with strong attention to detail and performance orientation.

• Preference will be given to foreign candidates with hospitality e-commerce experience

What We Offer

• Competitive salary and attractive incentive scheme.

• Professional and international working environment.

• Career growth opportunities within a fast-growing hospitality company.

• Training and development opportunities.

• Employee benefits according to company policy.

Join us and become part of a passionate team delivering exceptional hospitality experiences while shaping the future of hotel digital revenue performance.

Quyền lợi

• Thưởng: In come: Salary + bonus + Commission
• Đào tạo: Training and development opportunities.
• Khác: Competitive salary and attractive incentive scheme.
  Professional and international working environment.
  Career growth opportunities within a fast-growing hospitality company.
  Employee benefits according to company policy.