E-commerce Haravan Administrator

* Summary:
We are seeking a talented and experienced E-commerce Haravan Administrator to join our dynamic Digital Transformation team. As an E-commerce Haravan Administrator, you will play a crucial role in managing and optimizing our online store on the Haravan platform. Your primary responsibility will be to ensure a seamless online shopping experience for our customers while maximizing sales and efficiency.
* Performance objectives:
1. Manage API development with 3rd party:
Develop feature list
Compile fields to transferred
Test
Commission
Roll out
2. Product Management:
Establish seamless import/export (or automatic) from ERP Inventory data to the HARAVAN website
Create, edit, and optimize product listings, including descriptions, images, and pricing.
Manage inventory levels and track stock movements.
Implement effective product categorization and tagging strategies.
3. Order Processing:
Research, evaluate (ease of use, cost, lead time to deliver) and propose logistic partner(s) for order fulfillment across all regions of Vietnam
Process and fulfill orders accurately and efficiently.
– evaluate api with ERP
Handle customer inquiries and resolve issues related to orders and shipping.
Manage returns, refunds, and exchanges.
4. Platform Management:
Maintain and update the Haravan store, including theme customization, layout design, and functionality enhancements.
Utilize Haravan's tools and apps to optimize store performance and user experience.
Stay up-to-date with the latest Haravan features and best practices.
5. Marketing and Promotions:
Create and execute marketing campaigns, including email marketing, social media promotions, and discount codes.
Analyze website traffic and sales data to identify trends and opportunities.
Implement strategies to improve website conversion rates and customer engagement.
6. Customer Support:
Provide excellent customer service through various channels, such as email, chat, and phone.
Resolve customer issues promptly and professionally.
Build strong relationships with customers to foster loyalty and positive brand perception.
* Requirements:
Open for Fresh Graduates with prior-experience in E-commerce
English and Vietnamese communication language skills
Can do attitude
Strong problem-solving and analytical skills.
Time management and project delivery driven
Proven experience in e-commerce and digital marketing.
Strong understanding of Haravan platform and its features.
Proficiency in HTML, CSS, and basic web development skills.
Excellent organizational and time management skills.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
* What we offer:
Competitive base salary + monthly bonus + 13th salary
Social Insurance is fully covered after probation
An open and dynamic English working environment & promotion opportunities
Great chance to develop through on-the-job training methods
* Working location:
117-119-121 Nguyễn Du, Bến Thành Ward, HCMC
* Working time:
8:00 – 17:30; Monday – Friday
Ngành nghề: Tiếp thị / Marketing, Tiếp thị trực tuyến, Thương mại điện tử
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh

Yêu cầu công việc

* Requirements:
Open for Fresh Graduates with prior-experience in E-commerce
English and Vietnamese communication language skills
Can do attitude
Strong problem-solving and analytical skills.
Time management and project delivery driven
Proven experience in e-commerce and digital marketing.
Strong understanding of Haravan platform and its features.
Proficiency in HTML, CSS, and basic web development skills.
Excellent organizational and time management skills.
Strong attention to detail and accuracy.
Excellent written and verbal communication skills.
* What we offer:
Competitive base salary + monthly bonus + 13th salary
Social Insurance is fully covered after probation
An open and dynamic English working environment & promotion opportunities
Great chance to develop through on-the-job training methods
* Working location:
117-119-121 Nguyễn Du, Bến Thành Ward, HCMC
* Working time:
8:00 – 17:30; Monday – Friday