E-Commerce Executive

Key Responsibilities:

• Manage day-to-day operations across the ASICS e-commerce website and marketplace platforms (Shopee, Lazada, TikTok Shop, etc.) to ensure seamless business operations and an excellent customer experience.

• Perform regular website and marketplace quality checks to ensure product information, pricing, promotions and content are accurate and functioning properly.

• Plan, coordinate and execute e-commerce campaigns, promotional activities and seasonal launches in collaboration with Marketing and Regional teams.

• Maintain accurate online merchandising, including product listings, pricing, product information, images, promotional content and website updates to ensure brand consistency and commercial effectiveness.

• Monitor online sales performance and key business metrics, identify opportunities to improve traffic, conversion, Average Order Value (AOV) and overall commercial performance.

• Monitor inventory availability and work with relevant stakeholders to minimise stock issues, order cancellations and customer complaints.

• Build and maintain strong working relationships with marketplace partners to support business growth, campaign execution and new business opportunities.

• Work closely with IT teams, system vendors and developers to troubleshoot website issues, implement system enhancements and support new digital initiatives.

• Collaborate with the Finance team to support sales reconciliation, payment verification and operational reporting.

• Monitor customer feedback and service quality, resolve escalated customer issues and continuously improve the online customer journey.

• Prepare daily, weekly and monthly sales and operational reports, providing data analysis and actionable business insights to support decision-making.

• Identify operational improvement opportunities and participate in cross-functional projects to enhance business efficiency and digital capabilities.

• Perform other duties and projects assigned by the DTC Manager.

Experie

Yêu cầu công việc

Experience / Skills Required

• Bachelor’s degree in Business Administration, Marketing, E-commerce, Digital Business or related field.

• 2- 4 years of experience in E-commerce, Digital Commerce or Online Retail.

• Experience with website and marketplace platforms. Retail, Fashion, Sportswear or FMCG industry experience is preferred.

• Advanced Microsoft Excel (Pivot Table, Lookup Functions…), basic Power Query (preferred), PowerPoint and Outlook.

• Experience with Salesforce Commerce Cloud will be an added advantage.

• Experience with marketplaces management e.g. Shoppee, Lazada. and Tiktok shop will be an added advantage.

• Experience with web analytics (preferably Google Analytics) is a plus

• Business-level proficiency in spoken and written English.

• Analytical thinking, problem solving, planning and organizing, attention to detail, customer focus, stakeholder management, ownership, adaptability and teamwork.

• Positive attitude, growth mindset, proactive, results-driven, high integrity, collaborative, able to work under pressure and passionate about sports and retail.

Quyền lợi

• Thưởng: Performance Bonus
• Đào tạo: Career ownership enabling you to build your knowledge and experience
  On the job training sessions where we are committed to helping you grow, both professionally and personally
• Khác: A supportive feedback-based culture where respect and integrity guide us in what we do