Digital Health Solutions Consultant - Core Diagnostics

Scope of the Role

The Digital Health Solutions Consultant (DHSC) is responsible for driving the adoption, value realization, and business growth of the AlinIQ (DHS) portfolio. The role partners closely with the Core Lab Sales organization (Enterprise & Customer Experience teams) and reports directly to the Digital Health Solutions Executive (DHSE) to deliver data-driven insights, co-develop tailored solutions, and enhance customer outcomes. Drive customer loyalty and commercial success through effective deployment of DHS solutions. Lead value-based selling and consulting engagements using the AlinIQ portfolio. Develop organizational capability through talent development, training, and coaching programs. Act as a bridge between commercial, technical, and external stakeholders to ensure successful execution of DHS initiatives.

Core Job Responsibilities:

1. Product Strategy & Portfolio Ownership:

• Lead and execute marketing activities to promote the DHS (AlinIQ) portfolio, including campaigns, customer engagement initiatives, and value communication.

• Develop and customize solution configurations tailored to specific customer needs, ensuring optimal alignment with clinical and operational workflows.

• Positioning the DHS portfolio effectively within the market, highlighting differentiation and value realization.

2. Pipeline Development & Tracking:

• Identify, develop, and manage pipeline opportunities for DHS solutions across accounts.

• Work closely with Sales teams to qualify leads, prioritize opportunities, and drive conversion.

• Maintain accurate tracking of opportunities, ensuring visibility of pipeline status, risks, and revenue potential.

• Regularly review pipeline performance and implement actions to close gaps.

3. Project Delivery & Workflow Consultation:

• Lead end-to-end delivery of DHS projects, ensuring on-time, on-budget, and high-quality execution.

• Act as a consultant to customers in designing new project workflows, optimizing lab processes, and integrating digital solutions.

• Define project scope, milestones, and deliverables, and manage implementation from kick-off to handover.

• Ensure smooth coordination between stakeholders during project execution.

4. KOL Development & Customer Experience:

• Build and maintain strong relationships with Key Opinion Leaders (KOLs) in the healthcare and laboratory ecosystem.

• Drive customer experience initiatives to enhance satisfaction, loyalty, and long-term partnership.

• Capture customer insights and feedback to continuously improve solutions and services.

• Support development of reference sites and success stories.

5. Government Affairs & Advocacy:

• Collaborate with Government Affairs to support advocacy for laboratory digital transformation policies.

• Contribute to shaping market awareness and positioning DHS solutions within national healthcare priorities.

• Engage with relevant stakeholders (e.g., hospitals, associations, policymakers) to promote digital adoption.

6. Strategy Cascading & Innovation Deployment:

• Cascade global and regional DHS strategies to the local market.

• Drive adoption and localization of new products and solutions.

• Provide feedback to global/regional teams on market trends, customer needs, and competitive landscape.

• Support launch readiness and execution of new product pipeline.

7. Cross-functional Collaboration:

• Work closely with Sales, Service, Marketing, IT, RA/QA, and other functions.

• Ensure alignment and smooth execution of projects and business initiatives.

• Resolve cross-functional issues and drive effective communication across teams.

Qualifications/Experience:Yêu cầu công việc

Qualifications/Experience:

• Bachelor’s degree in biomedical engineering, IT, or a related field

• 3–5+ years in project management, product management, solution consulting, or commercial roles

• Experience in healthcare, diagnostics, or digital health solutions preferred

• Proven track record in cross-functional collaboration and stakeholder management

• Strong project management and execution skills

• Strategic thinking with commercial acumen

• Excellent communication and stakeholder engagement

• Problem-solving and decision-making capability

• Excellent communication and customer management skills

• Ability to work under pressure and solve complex problems

• Proficiency in English (both written and spoken)

• Familiar with digital solutions / lab workflow / IT integration is a plus

• Medical Devise IT workflow expert is an advantage

• Excellent written and verbal communication skills.

Minimum Education Required

• Bachelor’s technology degree in business, medical technology or other relevant fields.

Quyền lợi

• Thưởng: 13-month salary & performance bonus
• Chăm sóc sức khoẻ: Premium Healthcare for employee & dependents
• Đào tạo: Career development with an international company where you can grow the career you dream of.