Customer Support (Ticketing/Booker)

We are looking for a Customer Support Staff with practical experience using GDS systems (Amadeus/Sabre preferred) or experience in ticket and tour sales to join our dedicated team for a major travel partner. You do NOT need to find new customers.

The position offers a clear, structured two-phase career progression path with performance-based compensation adjustments.

- Handle routine incoming inquiries from global clients via multiple channels (Phone, Email, Chat in English).

- Multi-city itinerary calculations, complex ticket reissuances, schedule change handling, and refund processing.

- Perform reservation tasks, including general flight/travel quotations, basic seat/baggage bookings, and standard ticket issuances.

- Navigate and master the partner's internal systems, CRM, and communication platforms.

Yêu cầu ứng viên

- Experience: 1 to 10 years of practical experience in Customer Service
Preferably in the travel, airline, or ticketing industry or GDS technical skills (preferred): Practical experience with Amadeus, Sabre, or similar global distribution software (must be proficient in basic booking, pricing, and ticketing operations).

- Language: Good English (Verbal & Written). Ability to handle phone calls and chat support with US clients and partners smoothly. IELTS 7 equivalent at least

- Flexibility: Comfortable working Night Shifts / Public Holidays aligned with US Eastern Standard Time (EST). (Higher Salary on Night Shifts and Public Holidays).

- Mindset: High discipline, detail-oriented (to avoid travel ticketing errors), and strong stress-management skills.

Quyền lợi được hưởng

Attractive Compensation (VND 11M - 15M base salary, depending on your experience in ticketing/GDS and working hours): + Night shift and holiday allowance that places your income well above the market average.

-40 working hours/week (2 days off) Paid Overtime if any, no Homework.

- Quarterly Incentives: Financial rewards based on individual KPIs, ticketing accuracy, and overall team performance.

- Training: 4 - 5 weeks of paid intensive training.