Customer Support For ERP Software (Good English, Fresh Graduates Welcome)

- Provide timely and effective support to clients using the ERP software via email/phone
- Corporate with relevant parties (Dev, SA/BA, AM, …) if needed to troubleshoot and resolve technical and functional issues related to the ERP modules
- Accurately record, track, and update support cases in the internal case management system in a timely manner
- Proactively escalate complex bugs and unresolved issues to higher level to handle customer's issues promptly
- Other internal support if required
Requirements:
- Preferably graduated from FTU, NEU, DAV, ULIS, HANU, TMU, AOF, BAV,...
- Strong proficiency in both written and spoken English
- Excellent communication and interpersonal skills.
- Analytical and problem-solving mindset with attention to detail.
- Good customer service mindset
- Fresh graduates or final-year students awaiting graduation are encouraged to apply
- Age: 22-24
Benefits:
- Gross salary: 9.000.000 - 13.000.000 VND
- Monthly salary 13+14
- To be paid insurance according to the provisions of labor law (social insurance, health insurance, unemployment insurance)
- Increase salary 2 times/ year
- Conducive working environment
- To celebrate birthday, participate in teambuilding activities, annual travel
- Good learning opportunities
- Holidays and New Year holidays as prescribed by law. Company holidays, including: 14 days off, 10 days off sick, 01 Christmas day, 0.5 international women's day, 0.5 Vietnamese women's day...
- There are fruits every Thursday and free cake, tea, coffee,...
Working Time:
From Monday to Friday (leave Saturday and Sunday)
(Morning: 8:00 a.m.
- 12:00 p.m., Afternoon: 1:00 p.m. to 5:00 p.m.)
Ngành nghề: Dịch vụ khách hàng, CNTT - Phần mềm
Kinh nghiệm: Không yêu cầu
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hà Nội