Customer Services Team Leader - Mandarin Speaking

• Responsible for the day-to-day supervision of a group of content moderation associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements 

• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly 

• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment 

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations 

• Communicate expectations to employees and provide timely updates 

• Provide subject matter expertise in handling escalated customer calls as needed 

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities 

• Stay current on internal work processes, policies and procedures. Attend required manager development training 

• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Yêu cầu ứng viên

• Having at least 1 year experience in any relevant role (CS/BPO/Content Moderation background is preferred) We're open for all industry
• English Communication + Mandarin fluently working
• Strong communication skills, both written and verbal
• Ability to mentor, coach and provide direction to a team of employees
• Willingness to work a flexible schedule

Quyền lợi được hưởng

Join the insurance regimes according to the provisions of the Labor Law.
13th monthly salary
Accident insurance 24/7.
14 days of leave/year.
Annual Health Checkup.
Participate in training courses on skills and profession.
Experiencing a clear promotion path.
Working in a dynamic, professional environment with many opportunities for advancement.