Customer Services Agent

The Customer Services Agent (CSA) is responsible and accountable for the day-to-day punctuality and smooth operations of inbound and outbound flights at Hanoi airport. Key tasks include customer service, pre/post-flight administrative work, managing of Ground Handling Agents at check-in, boarding and arrival. S/he is required to resolve any situations which arise during irregular operations....

Yêu cầu công việc

Candidates must have, as minimum requirements, a degree from a reputable university, good command in reading, writing and speaking English and Vietnamese, and basic arithmetic skills. Candidates should be presentable, service-oriented and a team-player. Having good interpersonal skills, enjoying daily interactions with people, and always being prepared to go the extra mile for passengers...