Customer Service Team Leader (Strong Chinese)

1. Order Visibility

Collect and consolidate special order projections (e.g., big volume, short lead time)

Translate demand signals into actionable insights for Operations (capacity & material readiness)

Ensure forward visibility of risks and constraints

2. Order Trend Analysis & Risk Alert

Analyze historical order patterns and deviations

Engage customers to validate abnormal demand signals

Provide early warnings (heads-up) to internal...

Yêu cầu công việc

- Proficient Chinese and English skills

- Bachelor degree

- 9-10 years working experience

- Excellent written, verbal and telephone skills

- Strong data entry and organizational skills. Detailed oriented and good follow-up skills

- Knowledge of technical aspects of assigned product lines and customers

- Able to effectively manage many priorities and issues

- Understanding of applicable computer systems, such...