Customer Service Representative (CSR)

Work Setup: Onsite

Schedule: Full-Time | Graveyard Shift

Are you passionate about helping people and delivering exceptional customer service? We're looking for a dedicated Customer Service Representative (CSR) to join our growing team. If you're an excellent communicator, enjoy solving problems, and thrive in a fast-paced environment, we'd love to hear from you!

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Provide accurate information and resolve customer concerns efficiently.

Document customer interactions and maintain accurate records.

Escalate complex issues to the appropriate team when necessary.

Meet quality, productivity, and performance standards while delivering an outstanding customer experience.

Maintain professionalism and a positive attitude in every customer interaction.

Yêu cầu công việc

Qualifications: Bachelor's degree or Master's degree in any field.

Excellent verbal and written English communication skills.

Strong interpersonal skills with the ability to handle client inquiries professionally and efficiently.

Previous customer service experience is preferred but not required.

Proficient in using computers and able to quickly learn new systems and applications.

Ability to multitask, prioritize tasks, and perform effectively in a fast-paced environment.

Strong problem-solving and critical-thinking skills.

Excellent attention to detail and a high level of accuracy.

Demonstrates accountability, reliability, and ownership of responsibilities.
Maintains a positive and professional attitude, especially when dealing with clients in high-pressure situations.

Willing to work onsite on a graveyard shift schedule.
Preferred Qualifications (A Plus, Not Required)

The following qualifications are not mandatory but will be considered an advantage:

Experience handling U.S.-based customer service accounts.

Experience in the health insurance or healthcare industry, including Medicare, ACA, provider/member services, medical billing, or insurance verification.

Why Join Us?

Competitive salary and benefits

Career growth and advancement opportunities

Comprehensive training and continuous learning

Supportive and collaborative work environment

Quyền lợi

• Đào tạo: Competitive salary and benefits
• Hoạt động nhóm: Career growth and advancement opportunities
• Căn-tin: Comprehensive training and continuous learning
• Khác: Supportive and collaborative work environment