Customer Service Representative

Tasks:

Quotation

1. Receive and review quotation requests from customers

2. Direct quotation requests to authorized personnel for quotation

3. Send quotation to customers

New Customer

1. Acquire new information package from customers and forward to accounting unit

for new customers

2. Enter customer’s information into Vantage database including name; address;

terms; and ship via.

Customer Purchase Orders

1. Receive, review, accept, and confirm customer purchase orders via email and

customer online systems

2. Generate sales orders

3. Email print with pertinent information needed for creating job travelers.

4. Enter new part number, update revisions and part descriptions into Vantage

database (scanning prints and other related documents may be necessary)

5. Examine documents such as drawings, changes orders and specifications to verify

completeness and accuracy of data

6. Confer with document originators or engineering liaison personnel to resolve

discrepancies and compiles required changes to documents

7. Update changes to customer online systems or Vantage database, release

documents, and notify affected departments

8. Update and push out for past due orders

9. Review forecast and release job travelers to production.

10. Work with production to make sure all purchase orders ship on time.

Purchase Order Shipment

1. Generate packing slips and forward to inventory department for packaging

2. Generate invoices, edit lists and forward to accounting department for collection.

3. Maintain all documents electronically such as customer purchase orders, prints,

packing slips and so on

Return Merchandise Authorization Orders

1. Generate RMA # and forward to customers

2. Work with QC departments to verify the rejection issues and resolution.

3. Work with customers to proceed with repair, replacement, or refund.

Others

1. Receive and confirm open orders report with customers

2. Responding promptly to customer inquiries.

3. Maintain storing, retrieving, checking, correcting and copying paper documents

and other company records

4. Support customer service representatives

5. Miscellaneous tasks to support HQT

6. Attend company meetings/training

Yêu cầu công việc

Required Knowledge and Experience:

1-2 years of working experience in Customer Service, Order Processing, Supply Chain

Proficient in oral and written English communication; computer literate; team player.

Bachelor’s degree in business, Logistics, Supply Chain

Experience in ERP will be a plus point to be considered

Experience working in a matrix environment in a global multi-national company and

handling multiple projects would be advantageous

Quyền lợi

• Thưởng: * Competitive salary based on qualifications and experience.
  * Stable, long-term employment in a well-established international manufacturing company.
  * Friendly, supportive, and comfortable working environment.
• Chăm sóc sức khoẻ: Annual health check-ups provided by the company
• Nghỉ phép có lương: Competitive salary
  Social, health, and unemployment insurance in accordance with Vietnamese labor law
  Annual bonus and performance bonus
  Annual leave and public holidays
  Professional training and career development opportunities