Customer Service Officer

1. Follow Lighting/Henimex/Decor - Receive RH mail - Based on RH requirement, send mail to relate department (CP, Purchasing) check SW & Respond mail to RH - RH agree with RSs SW & issue the PO - Export data from GTN (RH system) - Check the ship date, the cost, VSN, qty…. in RH PO - If all information are correct → Accepted PO in GTN & send mail to RH - Release internal SO & send to mail to relate Departments ( CP, Purchasing) - Update tracking file - Send mail follow up shipment weekly - Henimex send the invoice and packing list (once all items was shipped) - Send the invoice and packing list to Import-Export Department to create ship code in RSC-RFF system - Confirm ship code for Henmex - Import-Export Department send RFF-invoice and packing list - Send RFF-invoice and packing list to Henimex - Save all invoice & packing list in CS folder to record 2. PPCC/Off orders request/AI request/Re-route - Any PPCC request from the customer should audit- check carefully before public information to internal teams - Follow with related internal teams to have final feedback - Working with customers & inform the result - Update all changed information in MRP/RSC/ - Solving all off requests from customers as dimension requests, AI request - Support collect SPO from RH-CW and Pull new SPO - Working with ME/technical teams to collect information & feedback customers on time 3. Other - Check label, deduct ship code, any discrepancy on shipping documents, etc…
- Any task indicated from RH CS Manager