Customer Service Manager (Manufacturing, English and Chinese) working in Bac Ninh

Our client is a foreign-invested company, now looking for an Customer Service Manager (Manufacturing, English and Chinese, $2000, ID21176):
Customer Relationship & NPI:
Lead early involvement in the NPI stage to ensure customer requirements are integrated into operational workflows.
Demand & Fulfillment:
Monitor customer demand trends to ensure accurate forecasting and timely order fulfillment.
Inventory & Planning:
Oversee outsource material planning, scheduling, and overall inventory management to optimize stock levels.
Financial Oversight:
Manage supplier billing processes and ensure timely customer Accounts Receivable (AR) collection.
Operational Excellence:
Ensure daily activities run smoothly by monitoring performance with a hands-on approach.
Risk & Issue Resolution:
Proactively identify irregularities, resolve customer complaints, and implement robust preventive action plans.
Market Intelligence:
Collect and analyze market data to provide actionable insights for business growth.
Collaboration:
Act as a key liaison for cross-functional coordination, facilitating discussions to align team goals with organizational objectives.
Communication:
Clearly articulate goals to team members and provide regular, high-level progress reports to senior leadership.
Male/Female, 33-40 years old
Bachelor’s degree in Business Management, International Trade, Supply Chain Management, or a related field.
3+ years in an operational or customer service-focused position.,
5+ years in a management/leadership role.
Hands-on Leadership:
A strong 'on-the-ground' mentality with a focus on daily operational monitoring.
Problem Solving:
Proven ability to identify, analyze, and resolve operational irregularities and prevent their recurrence.
Communication:
Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
Language: Good at Chinese.
English proficiency equivalent to
TOEIC 780 or higher
Ngành nghề: Dịch vụ khách hàng, Vận chuyển / Giao nhận / Kho vận, Xuất nhập khẩu
Kinh nghiệm: 5 Năm
Cấp bậc: Quản lý
Hình thức: Nhân viên chính thức
Địa điểm: Bắc Ninh, Bắc Giang, Hà Nội