Customer Service Manager

• Team Leadership: Supervise, coach, and mentor CS agents and Team Leads to ensure high performance and career growth.

• Operational Excellence: Oversee daily workflow to meet critical KPIs, including EAHT and attendance.

• Escalation Management: Handle complaints and complex issues from users or drivers with professionalism and a problem-solving mindset.

• Process Improvement: Identify "room for...

Yêu cầu công việc

• Experience: Minimum 6 years in Customer Service or Operations, with at least 4 years in a supervisory or leadership role.

• Communication: Native-level Vietnamese and Business-level English.

• Tech Savvy: Proficiency in CRM tools, Google Workspace, and advanced Excel for data analysis.

• Mindset: A "can-do" attitude with the ability to remain calm and decisive under...