Customer Service Executive (HD 10 Tháng)

Responsibilities:

1. Managing and ensure set KPIs are met.

2. Ensure spare parts availability through proper forecasting and management.

3. Managing Product Safety and product certificates, ensure it aligned with Vietnam Regulation and RHQ Policy

4. Managing Dept. budget (forecast and actual control for Warranty and SGA cost)

5. Follow up and proceed with cusomter claims relating...

Yêu cầu công việc

• Warranty support and verification.

• ASP verification and managing.

• Spare Part handling.

• Certificate gathering (Environment/Energy/Information certificate)

• Minimum Bachelor Degree in Engineering/Business/Computer Engineering

• At least 2 years experiences in area of customer service support