Customer Service Executive

• Manage daily booking from shippers and communicate with agents to get the approval for cargo shipping
• Propose options (rate, schedule) to agents
• Co-operate daily with Shipping Line to reserve space with correct routing, service, contract as per SOP
• Release booking to vendors timely and follow up vessel change/cut off time and support when vendors ask
• Booking creation in specified system, update report for daily monitoring and Team Leader for specific accounts (if required)
• Customer relationship (external & internal), work with customers and vendors to provide the best service and handle shipments smoothly
• Follow SOP and requirements from agents and keep contact with overseas agents until the shipment is delivered at destination
• Co-operate well with Documentation and proactively communicate with customers and agents regarding rate, space, equipment, vessel changes, etc
• Ensure excellent daily service and reduce risks, potential claims, or unexpected issues
• Other tasks assigned by the Team Leader

Yêu cầu ứng viên

• Bachelor's degree or College diploma in Economics, International Business, Import-Export, Logistics, Supply Chain Management, or a related field.
• Minimum of 3 years of experience in Logistics, Freight Forwarding, Import-Export Operations, or a related industry.
• Good command of English, particularly in reading, writing, and professional business correspondence.
• Proficient in Microsoft Office applications and capable of learning new operational systems quickly.

Quyền lợi được hưởng

• Competitive salary ranging from VND 15,000,000 to VND 20,000,000, commensurate with qualifications and experience.
• Attractive benefits package including Holiday and Lunar New Year bonuses, annual salary reviews, birthday gifts, and year-end recognition awards.
• Comprehensive employee welfare programs, including annual health check-ups, company trips (domestic and international), Year-End Party (YEP), and various team-building and employee engagement activities.
• Opportunity to work in a professional, dynamic, and growth-oriented environment with continuous learning opportunities through internal training and knowledge-sharing sessions.
• Clear career development and promotion pathway for high-performing employees.
• Full participation in statutory insurance and benefits in accordance with Vietnamese labor laws and Company policies.