Customer Care Officer (CCO) Nhân Viên CSKH - ILO Tân Phú

Responsibilities:
Customer Care
Provide professional and responsive customer service to parents and students.
Conduct follow-ups on re-enrollment processes and ensure timely completion.
Manage and resolve customer requests, inquiries, and concerns promptly.
Conduct regular facility checks to maintain safety and operational standards.
Support daily student pick-up procedures and ensure adherence to safety protocols.
Reception and Cashier Duties
Welcome and assist parents, students, and visitors in a professional manner.
Collect tuition fees and other payments; prepare and issue receipts accurately.
Handle banking transactions and maintain accurate financial records.
Manage student documents, ensuring confidentiality and proper filing.
Administrative Support
Manage inventory and ensure timely procurement of office and teaching supplies.
Prepare and process payment requests and related administrative documents.
Support attendance management and record-keeping systems.
Assist in sales and marketing activities, providing logistical and administrative support.
Coordinate and assist with student outings and special events.
Reporting
Prepare reports related to student enrollment, re-enrollment, and savings.
Maintain accurate and up-to-date records for management review.
Benefits:
Competitive salary package.
Full coverage of social, health, and unemployment insurance.
Private insurance and annual health check-up for official staff.
Up to 90% discount on English tuition fees for staff and close relatives.
Regular training opportunities and participation in special programs and courses offered by the headquarters.
Opportunities for career advancement and internal transfer across various roles
Skill Requirements
Excellent interpersonal and communication skills.
Strong organizational abilities with attention to detail and accuracy.
Ability to work effectively under pressure and meet deadlines.
Proficient in G Suite (Google Drive, Docs, Sheets, Forms, and related applications).
Good command of English is preferred.
Required Experience
Minimum of 2 years of experience in customer service, education, or administrative roles.
Required Education and qualifications
Bachelor’s degree in Business Administration, Education, or a related field.
Ngành nghề: Giáo dục / Đào tạo, Dịch vụ khách hàng
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh