CSR Staff

1. Job Purpose
To take full ownership of factory compliance operations, ensuring all social compliance, legal, and client requirements are effectively implemented in practice.
The role is expected to: independently manage all compliance matters ensure audit readiness at all times resolve compliance issues at root cause level support smooth factory operations without disruption
Report directly to CSR Manager
2. Key Responsibilities
A. Full Ownership of Compliance & Audit Management
Lead and manage all social compliance activities within the factory
Ensure factory is audit-ready at all times (announced & unannounced)
Coordinate and handle: client audits third-party audits (BSCI, SMETA, WRAP…) government inspections
Act as main contact point with auditors and clients
B. Supplier Audit & External Compliance
Conduct supplier audits in line with BSCI requirements
Evaluate compliance risks and gaps at supplier level
Follow up CAP and ensure proper implementation
C. CAP Management & Issue Closure
Take full ownership of Corrective Action Plans (CAPs): root cause analysis corrective & preventive actions follow-up until closure
Ensure findings are: closed on time sustainable (no recurrence)
D. Operational Compliance & Legal Implementation
Handle daily compliance operations related to: labor law working hours control wage & payroll practices
Ensure compliance is practical and aligned with factory operations
E. System Improvement & Standardisation
Develop, review, and standardise: policies & procedures related to social compliance working hours and overtime control wage calculation and documentation
Identify risks such as: overtime control gaps inconsistency between records and reality
Implement practical improvements, not just documentation fixes
F. Factory Collaboration & Smooth Operations
Work closely with:
Production team
HR team
Planning  to ensure compliance is applied without disrupting production
Balance compliance requirements with business needs
Ensure factory operations run smoothly, sustainably, and in compliance
·         Build and drive a strong compliance culture within the factory
G. Training & Awareness (Staff & Workers)
Deliver training to: supervisors & middle management factory workers
Cover: worker rights grievance mechanisms compliance awareness
Ensure training is: practical understandable at shop-floor level effectively implemented
H. Reporting & Escalation
Provide clear updates to CSR Manager: compliance status risks and gaps audit readiness
Escalate issues with proposed solutions (not only problems)
I. Other Responsibilities
Perform other tasks as assigned by line manager
Ensure compliance is effectively implemented in practice, not only on paper.
Experience
3–5+ years in CSR / Social Compliance in garment manufacturing
Strong experience handling: audits (BSCI / SMETA / WRAP)
CAP management factory implementation (not just documentation)
Technical Skills
Good understanding of: labor law working hours control wage & payroll systems
Able to: handle auditor discussion independently manage difficult situations (findings, client pressure)
Mindset (IMPORTANT for Executive level)
Strong ownership mindset
Practical / solution-oriented (not textbook compliance)
Able to balance: compliance requirements business pressure
Confident to challenge internal practices if needed
Language
Good English (able to work directly with auditors/clients)
Ngành nghề: Dệt may / Da giày / Thời trang
Kinh nghiệm: Không yêu cầu
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh