Cross-Border Transport Operations Agent (Chinese speaking)

Key Responsibilities

1. Operations Execution

• Coordinate end-to-end cross-border trucking operations, including dispatch, border crossing, customs coordination, delivery, and proof of delivery follow-up.

• Monitor daily operational dashboards, shipment milestones, and transport updates to identify risks, deviations, and service failures early.

• Track on-time performance, service quality, and shipment status across all assigned cross-border corridors.

• Support short-term capacity planning for trucks, trailers, drivers, and other transport resources based on forecast and daily demand.

2. Vendor & Pricing Support

• Coordinate daily execution with trucking vendors and cross-border partners

• Track vendor performance — OTP, utilization, cost, responsiveness

• Validate vendor SOA, debit notes, and operational charges to support accurate cost control and timely payment processing.

• Support pricing analysis and cost input validation for new opportunities, growth business, and corridor reviews.

3. Exception Management

• Handle operational exceptions — border congestion, customs delays, equipment shortages, disputes

• Escalate complex issues to the Cross-Border Transport Manager with root cause and recommended actions

• Support corrective and preventive action implementation

4. Customs & Compliance

• Coordinate with customs brokers to ensure smooth and timely clearance

• Ensure accuracy of all key documentation — invoices, packing lists, permits, POB/POD

• Maintain compliance with local and cross-border regulations

5. Stakeholder Coordination

• Act as operational point of contact for customers and internal teams (Sales, CX, Finance, Procurement)

• Provide regular shipment updates, performance reporting, and issue resolution

• Support key account operations to maintain service continuity

Yêu cầu công việc

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, Transportation, or a related field.

• Minimum 3–5 years of experience in logistics, trucking, freight forwarding, or landside transportation operations.

• Cross-border trucking experience (VN–Cambodia / VN–China preferred)

• Experience working with Chinese customers

• Exposure to pricing analysis

• Strong problem-solving and coordination skills

• Solid knowledge of cross-border regulations and customs procedures

• Analytical capability — Excel, reporting, KPI tracking

• Comfortable in high-volume, 24/7 operations

• TMS / logistics systems experience is a plus

• Vietnamese — Native or fluent

• English — Professional working proficiency

• Chinese (Mandarin) — Required

Quyền lợi

• Thưởng: Performance Bonus
• Chăm sóc sức khoẻ: Health Insurance
• Máy tính xách tay: Provided Lapto0p