Content Moderations Collaborator, Zalo Video

Day-on-day Moderation: Perform daily review and moderation of content across various formats to ensure all user-generated content follows community standards and safety policies Operational Quality: Maintain high accu...
• Day-on-day Moderation: Perform daily review and moderation of content across various formats to ensure all user-generated content follows community standards and safety policies
• Operational Quality: Maintain high accuracy and speed in moderation tasks, ensuring consistent quality and meeting established performance targets (SLAs)
• Analysis & Improvement: Evaluate and synthesize violation trends, moderation errors, and system limitations to propose improvements for guidelines, workflows, and moderation tools
• Training & Updates: Conduct training sessions for new moderators and provide timely updates to the team whenever there are changes in regulations or safety policies.

Yêu cầu công việc

• At least 1 years of experience in content moderation, community safety, or operational support
• Comfortable with the day-on-day nature of moderation work, maintaining focus and consistency in a high-volume environment
• Strong presentation and communication skills, with the ability to explain complex rules clearly and fluently to others
• Analytical mindset to identify content trends and provide constructive feedback for process optimization
• Resilient and capable of handling sensitive content or incidents while following strict protocols
• High attention to detail and a proactive attitude toward learning new safety standards.