Commercial Automation Management Associate Manager

Field-force System & Platform Leadership: Manage digital platform, which is company’s B2B e-commerce portal for healthcare products. This will include:

- Strategies for organizing promotional activities to increase user engagement.

- Procedures for communicating new system functionalities and conducting customer training.

- The process for creating marketing materials like banners and pop-ups.

- The protocol for coordinating with the technical team to resolve system issues.

E-Contract System Administration:

- The process for user training and support.

- System maintenance and follow-up procedures.

- Coordination with the vendor for issue resolution and system enhancements.

Key Measurements for Success:

Field-force System & Platform Metrics:

- The percentage increase in the user adoption rate.

- User engagement metrics, such as daily/monthly active users and session duration.

- Define success metrics for promotional activities, like participation rates and return on investment.

- Customer satisfaction scores (CSAT) related to training and support.

E-Contract System Metrics:

- System performance, such as uptime and issue resolution time.

- User satisfaction and adoption rates for the new system.

- Operational efficiency gains, such as a reduction in contract processing time or error rates.

Yêu cầu công việc

- Bachelor's degree in Business, Information Technology, or a related field.

- Proven experience in system management, platform administration, or equivalent roles.

- Strong hands-on experience in managing and optimizing system automation processes.

- Solid data analytical skills with the ability to interpret platform metrics and drive data-backed decisions.

- Excellent stakeholder management skills with a track record of collaborating effectively across diverse teams.

- Prior experience working within the pharmaceutical or healthcare industry.

- Familiarity or direct experience with B2B e-commerce platforms and digital portals.

- Practical knowledge and hands-on experience in managing contract management systems (E-Contract platforms).

- Strong System Management: Ability to oversee, maintain, and enhance digital platforms and systems effectively.

- Excellent Communication & Training: Capable of conveying complex system functionalities and conducting training for diverse user groups.

- Outstanding Organizational Skills: Ability to prioritize tasks, manage projects, and coordinate multiple system activities simultaneously.

- Robust Problem-Solving: Analytical mindset to troubleshoot issues, coordinate technical solutions, and optimize operational workflows.

- Active Collaboration: Ability to work cross-functionally with technical teams, vendors, and business partners.

- High Adaptability: Flexibly adjusting to technological changes, system enhancements, and evolving business requirements.

Quyền lợi

• Thưởng: 13th month salary and performance bonus
• Chăm sóc sức khoẻ: health insurance for you and your children
• Nghỉ phép có lương: 18 days of annual leave