Client Partnership Supervisor

1. Customer Success

• Maintain and develop the relations for mutual benefits between the Company and Clients
• Provide quotation/ proposals based on client‘s briefs & requirements with peformance KPI to be delivered
• Ensure PnL and Profit optimization for the Business as per assignment from Line Manager
• Contribute to team‘s sales pipeline & conduct clients meeting as required
• Attend and present in a meeting with clients to sell the proposals
• Provide insights and develop business strategies with Line Manager & Strategic Planner to build USP and credentials
• Match the Company services & Clients expectations for a long-term partnership
• Participate in the industry meetings, forums like MMA, BSI Awards
• Drive award submission for client‘s recognition

2. Collaboration & Team Management

• Build the imagery of Buzzmetrics about expertise & leadership through discussions during the meetings or market analysis presentations
• Represent clients to manage research projects with internal stakeholders
  Internally support in compliance and improvement of service quality (people, processes, reports,...) through constructive feedback to the team based on research & marcom knowledge
• Propose ideas in developing new products through understanding the needs of customers and competitors
• Manage and do training for team members
• Share knowledge to the company in knowledge hub on quarterly basis

3. System & Operation excellence

• Develop comprehensive data tracking for different JBP clients
• Input & update Sales pipeline in CRM and the Company platforms
• Keep tracking Team's performance and support the team to enhance the conversion rate

Report to: Head of Client Partnership
Promotion: Can be promoted to Client Partnership Manager

Yêu cầu ứng viên

Education: BA of economics, business administration, marketing

Knowledge: Understand thoroughly the fundamentals & correlation of brand strategy, communication strategy & social media platforms, research

Skills & Competencies:

• Strong leadership (for client & internal)
• Strong analytical skills with the ability to interpret social data and translate it into actionable insights.
• Excellent communication and presentation skills, with the ability to explain complex data in simple terms.
• Excellent command of English both written and spoken
• Deep understanding of marketing principles, consumer behavior, and the role of social media in modern marketing strategies.
• Ability to think strategically and develop long-term plans that align with clients’ business goals.
• Strong project management skills, with the ability to manage multiple projects and deadlines effectively.

Experience:

• Experience in marketing, communication, market research or consulting in 6 years at least
• Team/ department management in 4 years at least
• Maturity to deal with complex situations and briefs
• Experience in managing multiple, competing priorities, duties and/ or projects

Mindset/Attitude:

• Growth mindset
• Independent, determined; problem-solving first mindset
• Strive for delivery excellence
• Collaborative mindset – willingness to help others and ask for help when needed.

Quyền lợi được hưởng

• Basic salary, 13th salary and Bonus
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack