Call Center Agent (Good English, Support Singapore Team)

Customer Interaction & Support

- Answer inbound calls promptly and courteously, ensuring a friendly and professional customer experience.

- Make outbound calls when required to understand customer needs, address concerns, and follow up on unresolved issues.

- Engage in active listening, confirming and clarifying information to ensure accurate understanding.

- Diffuse challenging or upset...

Yêu cầu công việc

- High school diploma or equivalent; additional customer service qualifications are advantageous.

- Minimum 2 years of experience in customer service or call centre roles (preferred)

- Strong verbal and written communication skills.

- Excellent active listening and problem-solving abilities.

- Ability to handle high call volumes and challenging customer situations in a fast-paced...