Tuyển dụng Business Process Specialist tại Hồ Chí Minh

The Global Supply Planning Business Process Specialist owns and accelerates process improvement for replenishment into Ashley's strategic bonded warehouse consolidation point, while maintaining the business-coordination backbone that keeps the weekly firm-order cycle running. The role maps workflows, exposes bottlenecks, and turns manual judgment into clear, documented, rule-based operations that scale.

We are seeking an experienced, process-oriented professional who pairs strong supply chain judgment with hands-on data capability. Proficiency with SQL and Power BI to analyze performance and build reporting is required, and the ability to automate with Python is expected. Acting as the connective layer between demand, supply, warehouse, and IT/analytics teams, this role translates operational reality into documented rules, dashboards, and sustained process improvement.

Join us to leave a definitive mark on how Ashley plans, documents, and digitalizes its global supply flow.

Primary Responsibilities

1. Process Improvement & Optimization: Lead process improvement for replenishment into the

strategic bonded warehouse. Analyze current- and future-state supply planning processes, define

business rules and edge cases, surface bottlenecks and system disconnect, and drive

improvements that reduce manual intervention and cycle time.

2. Inbound Order Coordination (Bonded Warehouse): Own the weekly order adjustment cycle for

shipments into the strategic bonded warehouse consolidation point. Review warehouse capacity,

inventory coverage metrics (available inventory and inventory net of safety stock), item status, and

category factors to finalize and distribute the firm-order recommendation file on schedule.

3. Exception & Escalation Handling: Track implementation progress across the weekly cycle; identify

pull/push deviations, over-shipments, and repeated expedite failures. Apply documented decision

rules, coordinate corrective actions with vendors and operations via official channels, and escalate

exceptions with clear justification.

4. Cross-Functional Coordination & Stakeholder Bridging: Act as the primary liaison between

demand, supply, warehouse, and IT/analytics teams. Facilitate requirement-gathering, keep

stakeholders aligned on the weekly cadence, present logic models, and lead end-user adoption of

new processes and dashboards.

5. SOP & Technical Documentation: Create and maintain SOPs, process maps, and requirement

documents (BRDs/FRDs). Translate validated business logic into structured, versioned

documentation and clear visuals (process flowcharts and data-relationship diagrams) that align

stakeholders and developers.

6. Data Analysis & Logic Verification: Use SQL to explore internal systems and identify the data

needed to solve operational problems, and Power BI to build performance reporting. Rigorously

validate business assumptions against system data before requesting IT development, ensuring

proposed logic matches actual outputs.

7. Continuous Improvement & Automation: Convert repetitive, judgment-heavy tasks into explicit,

rule-based logic. Build and maintain Python scripts and dashboards to automate reporting and firm-

order preparation, measuring impact against defined KPIs.

Secondary Responsibilities

Maintain reliable attendance. Actively participate in departmental meetings, training, and education. Assist with training other employees and providing backup. Complete other assignments and special projects as requested.

Yêu cầu công việc

1. Education & Experience

• Bachelor's degree in Supply Chain, Business, Information Systems, Data Analytics,

Industrial Engineering, or a related field – Required.

• 4+ years in supply chain, logistics, planning, business/process analysis, or a related role –

Required.

• Hands-on experience mapping processes and driving workflow improvement in a logistics

or fulfillment environment – Required.

2. Technical Skills

• SQL – querying internal systems for data discovery, reporting, and logic validation. Required.

• Power BI – building and maintaining operational dashboards and KPI reporting. Required.

• Python – scripting to automate reporting, data prep, and repetitive planning tasks. Required.

• Advanced Excel and Microsoft 365 – Excel, PowerPoint, Outlook. Required.

• Process visualization tools – Visio, Lucid chart, Miro, or Mermaid for flowcharts and data maps.

Preferred.

3. Licenses or Certifications

• Lean, Six Sigma, or other continuous-improvement certification – Preferred.

• ASCM / APICS (CPIM, CSCP) – Nice to have, not required.

4. Knowledge, Skills, and Abilities

• Business logic & problem solving: deconstruct complex, ambiguous problems into clear,

logical steps and actionable operational rules.

• Continuous improvement mindset: bias toward codifying decisions into rules and automation

rather than repeated manual intervention.

• Documentation: write high-quality SOPs and requirement documents; proficient in process-

visualization tools.

• Data fluency: strong command of data and reporting tools; able to validate logic against system

data and translate it into automation.

• Stakeholder communication: strong written and verbal English; switch cleanly between

technical IT discussion and operational business context across demand, supply, and warehouse

teams.

• Attention to detail & accuracy: work precisely under a strict weekly operational cadence and

firm deadlines.

• Ownership & time management: handle multiple concurrent priorities under minimal

supervision in a fast-paced environment.

• Integrity: maintain strict confidentiality with sensitive corporate and supplier data.

Quyền lợi

• Thưởng: Travel, Meal, Phone