Business Data Analyst

A. Job Purpose
A detail-oriented and results-driven Business Data Analyst is needed to support business performance through advanced data analysis, reporting, and dashboard development. The candidate will play a key role in data-driven decision making across Sales, Service, Marketing, Finance and Operations.
 

B. Responsibilities and duties: 50% maintain analysis, 50% development + report
1. Dashboard Management

• Design, develop, and maintain real-time dashboards for Sales, Service, Marketing, and Operations.
• Utilize tools such as Looker Studio, Amazon Quick sight, Excel, and Google Sheets to create visualizations and KPI trackers.
• Deliver actionable insights from dashboard data to influence operational improvements and strategic planning.
• Continuously update dashboards to reflect current business rules and changing priorities.
• Collaborate with cross-functional teams (Head of Performance, Center Manager, MKT Manager, Accounting Department) to refine KPIs for clarity, consistency, and alignment with business goals.

2. Internal System Management
(a) Cen2 – Center Operation System

• Manage and maintain the existing Cen2 system for student management and related business processes.
• Ensure data accuracy and integrity by gathering, validating, and updating system data regularly.
• Customize and configure system components to optimize workflow and data usability.
• Work closely with regional and functional teams to adapt the internal system structure to evolving business needs.
• Provide training to local staff on effective system usage and data input to support operational monitoring.

(b) New System / Program

• Design, develop, and implement new systems/programs based on current business requirements (e.g., student management system, employee performance evaluation system, employee/customer feedback system, etc.).
• Maintain and support these new systems after deployment to ensure stable and efficient operations.
• Guarantee data accuracy, regular updates, and alignment with business processes.
  Integrate and synchronize with existing systems (including Cen2) to ensure seamless data flow.

(c) CRM

• Coordinate with the Singapore team to deploy CRM for the Vietnam team.
• Manage and maintain CRM to ensure effective customer data management and support business analysis.

3.Monthly Reporting and Analysis

• Prepare and deliver weekly and monthly analysis reports covering Sales, Marketing, Service, and Operations.
• Handle ad hoc analysis requests from Head of Performance (Sales and Service), MKT Manager and the Board of Director to support strategic decision-making.
• Standardize monthly reporting processes to improve efficiency and accuracy.
  Identify risks, uncover growth opportunities, and provide recommendations in reporting deliverables.
• Automate repetitive reporting tasks using Excel and Google Sheets to reduce
  manual workload.

4. Other Tasks

• Perform ad hoc reports or other tasks as assigned by management.

Yêu cầu ứng viên

• University degree in computer-related fields.
• Fluent in English (All 4 skills).
• Strong interpersonal and team-building skills.
• Time management and organizational abilities.
• Initiative, flexibility, and autonomy.
• Expertise in Excel and Google Sheets scripting and workflow automation
• Experience training teams in Excel and Google Sheets
• Familiarity with SQL/Python and other data visualization tools is a plus.
• Understanding of operational reporting and business process improvement.

Quyền lợi được hưởng

• 12 annual leaves per year
• Compulsory Social Insurance
• Individual Learning & Development Opportunities
• Employee Engagement Activities
• Team Building Events
• Christmas Party, Annual Party
• Happy Birthday Present